HR Admin Assistant

General Summary of Job Duties

Essential Job Responsibilities and Duties

• Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
• Develops procedures for office activities such as filing, records maintenance, word processing, faxing and mail distribution.
• Handles a wide variety of situations and conflicts involving the clerical and administrative function of the office which may include confidential and time sensitive material.

• Provides advice, assistance and follow-up on company policies, procedures and documentation. • May serve as the first point of contact for customer or employee complaints. Resolves complaints or uses judgment to determine whether or not the complaint needs to be escalated to the appropriate personnel. • Ensures accurate and timely completion of new hire paperwork adhering to company compliance guidelines. • Assists with processing all new hire paperwork and input into the Human Resources system. Runs payroll reports and troubleshoots employee, human resources or payroll issues.

• Responsible for posting employment ads within the company as well as through external sources (such as newspapers, advertisements, etc.)
• Responsible for screening new applicants and determines if applicants meet the necessary job requirements. Schedules interviews with hiring managers.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Management.

• Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors. • Ability to accept performance feedback in a professional manner.

• Regular attendance and arriving on time to all scheduled shifts and mandatory meetings. • Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

Friendliness

o Offer a warm greeting to everyone you encounter with a smile and eye contact.

o Practice mutual respect by dealing honestly in all interactions.

o Use genuine listening skills and offer sincere responses.

o Promote positive interactions with both external and internal guests through sincere greeting and communications.

o Be approachable, listen and lead by example.

Accountability

o Be proactive and positive.

o If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.

o Manage staff effectively with timely reviews and address performance issues.

o Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level. o Acquire knowledge, training and education. Communicate it to all employees.

Property: Cash Magic

Department: Human Resources Job Title: HR Administrative Assistant

Service Excellence

o Anticipate our guests’ needs before they ask.

o Contribute ideas and solutions to improve customer service.

o Escort our guests rather than point.

o Take personal pride in the quality of your work.

o Actively seek feedback from our guests concerning our service and atmosphere.

Team Work

o Share and explain information.

o Involve managers and employees in business development decisions and cost savings initiatives. o Great teams consist of great performers.

o Create a culture of two-way communication with employees and guests.

o Be courteous, kind and patient with each other.

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Skills, Education and Other Requirements

• Requires a high school diploma or equivalent.
• Able to establish and maintain effective working relationships at all levels in an organization and work effectively in a team environment.
• The ability to solve practical problems by identifying the objectives and applying practical solutions without direct supervision is required.

Required Work Cards

• Identification that establishes identity.
• Identification that establishes the right to work in the United States.

Machinery, Work Equipment, Programs, Software, Hardware Used

• Basic PC skills and Microsoft Office

Physical Requirements of Job

Rarely – the activity is performed from 1% - 25% of the duration of the shift.

Occasionally – the activity is performed from 26% - 50% of the duration of the shift.

Frequently – the activity is performed from 51% - 75% of the duration of the shift.

Continuously - the activity is performed from 76% - 100% of the duration of the shift.

Not Applicable (N/A) – this activity is not performed during the performance of this job.

While the foregoing attempts to communicate the traditional physical demands associated with this position, the company will consider varying such requirements whenever necessary to provide individuals with disabilities an equal employment opportunity.

Jacobs Entertainment, Inc.