What are the responsibilities and job description for the Maintenance & Installation Service Tech - Eastern South Dakota position at Cash-Wa?
Service (Pro) Technician
Position Overview:
The Service Technician is responsible for performing scheduled installations, preventive maintenance, and service according to company standards. This role involves building customer relationships, providing technical support, and maintaining a quality maintenance schedule within the assigned territory.
Covered Territory:
The area that this position will service will generally cover the central to eastern half of South Dakota and include Hankinson (ND) and Willar (MN). There could be an occasional overnight stay when working the farther ends of the territory.
Essential Functions:
- Installation and Maintenance:
- Coordinate and perform scheduled installations, preventive maintenance, and service for beverage and chemical equipment.
- Ensure compliance with company standards and safety protocols during installations and maintenance tasks.
- Log all activities related to maintenance for quality assurance purposes.
- Customer Relationship Building:
- Build strong relationships with existing customer accounts to enhance customer satisfaction and loyalty.
- Address customer inquiries, concerns, and technical issues promptly and professionally.
- Identify opportunities for upselling or recommending upgrades to customers (soft sales approach).
- Technical Support:
- Provide additional technical support as needed.
- Collaborate with the sales team to address customer needs effectively.
Knowledge, Skills, and Abilities:
- Mechanical Skills:
- Strong mechanical aptitude and troubleshooting abilities.
- Ability to diagnose and repair equipment efficiently.
- Communication Skills:
- Excellent written and verbal communication skills.
- Ability to interact with a wide array of personalities, including customers and colleagues.
- Self-Motivation and Time Management:
- Self-driven and results-oriented.
- Ability to manage multiple tasks in a professional and timely manner.
- Sales Acumen:
- Comfortable discussing upgrade opportunities with customers (soft sales approach).
Education and Experience:
- High school education or GED is required.
- Valid driver's license with a safe driving history.
Physical Requirements:
- Ability to sit for extended periods during travel to work locations.
- Capable of lifting up to 80 pounds during maintenance or installations.
- Regularly perform physical activities such as standing, walking, bending, squatting, stooping, and kneeling.
Service Technician - Core Values
Integrity:
- Conduct all tasks with integrity.
- Provide service and communication to customers in an open, honest, and fair manner.
Accountability:
- Take ownership of responsibilities.
- Provide service and communication that meets customers' needs reliably.
- Reflect the company's high standards in all interactions.
Bulldog Mentality:
- Approach tasks with grit and determination.
- Focus on achieving results and customer satisfaction.
Customer Centric:
- Prioritize customer loyalty and trust.
- Deliver service and communication that exceeds expectations.
Ride for the Brand:
- Live the company values through actions, words, and deeds.
- Represent the brand with pride and commitment.
Self-Motivated and Driven:
- Go above and beyond personal goals and expectations.
- Maintain a proactive and enthusiastic approach to service.
Expect Excellence - Merit:
- Strive for excellence in all aspects of service.
- Be recognized as valuable not only within the company but also within the industry.
Benefits:
- Immediate: Eligible for Paid holidays
- 30 days: Discounted product rates
- 60 days: Medical, Dental, Vision and Life insurance eligibility, 2 PTO days
- 90 days: Eligible to contribute to 401k plan
- 180 days: 2 PTO days
- 1 year: 401k match eligibility, 8 PTO days, Short-Term Disability
As one of the largest privately-owned food service distributors in the Midwest our family owned company has a history of building strong relationships. We are seeking great people looking for professional and personnel growth and a place to make a difference in people's lives. If you are interested in joining an innovative, supportive, values driven company, we invite you to consider a career with Cash-Wa Distributing.
