What are the responsibilities and job description for the Dual Rate Bartender / Supervisor position at CASINO DEL SOL?
Position : Dual Rate Bartender / Food and Beverage Supervisor (PY Steakhouse)
Department : Food & Beverage
Job Summary : Supervises and schedules the front of house staff. Provides Food service to guests in an efficient, courteous, and professional manner displaying a high standard of guest service
Essential Duties and Responsibilities :
Oversees the day-to-day functions of PY Steakhouse.
Assigns decision making and work functions in an appropriate manner to maximize effectiveness; communicates clearly the parameters of the delegated responsibility and required actions, constraints or deadlines.
Inspects grooming and attire of team members and takes corrective action, if necessary; serves as role model with own personal appearance.
Ensures food and drink are delivered accurately and in a timely manner to guests.
Ensures that team members maintain knowledge of menu items.
Checks orders and set-up.
Controls supplies and inventory utilized for maximum efficiency.
Provides consistent exemplary service and consumables while maintaining profit margins.
Interprets departmental policy and procedures for staff and assists with disseminating and otherwise ensuring that staff understand and comply.
Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
Develops a 'team" atmosphere with team members and takes a pro-active leadership role.
Performs other job-related duties as assigned.
Offers warm and sincere welcome / farewell to guests using a guest's name, when possible, and making good eye contact.
Communicates with guests using clear and enthusiastic words, tone, and body language at all times.
Makes guests feel appreciated through actions; offers assistance before it is requested.
Anticipates guests' needs by being alert to signals such as their raising a hand; acknowledges guests so they know the signal was observed.
Works with others to keep all areas cleaned and stocked in accord with departmental standards at all times.
Complies with State alcohol server requirements.
Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
Ensures uniform and personal appearance is clean and professional.
Resolves guest complaints in a diplomatic and level headed manner quickly, professionally, and effectively.
Requests supervisor assistance when needed for an uncooperative guest or when unable to fulfill a request.
Demonstrates positive, interpersonal skills with guests and team members.
Functions as a supportive team member during shifts.
Performs other job-related duties as assigned.
Knowledge, Skills and Abilities :
Skill in developing and maintaining good working relationships.
Ability to communicate effectively.
Ability to perform basic mathematical computations pertaining to the position.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to work with minimal supervision.
Ability to exercise independent judgment and be fiscally prudent in recommending and / or selecting vendors, materials, and procedures to accomplish assigned tasks.
Ability to work in a fast-paced work environment.
Ability to stand and walk for long periods of time.
Ability to operate all equipment used at the bars, such as blenders and cash terminals.
Ability to work effectively in a team environment with minimal supervision.
Ability to exercise independent judgment.
Ability to communicate and follow directions effectively.
Ability to lift up to twenty (20) pounds, with or without a reasonable accommodation.
Knowledge of applicable health standards and workplace safety procedures.
Knowledge of applicable laws and regulations as well as Casino Del Sol internal controls, policies, and procedures.
Proficiency with point-of-sale systems.
Strong organizational, planning, and time management skills.
Strong communication skills.
Skill in working courteously with the public as well as developing and maintaining strong working relationships.
Basic reading skills.
Knowledge of applicable laws and regulations as well as Casino Del Sol Resort's internal controls, policies, and procedures.
Knowledge of supervisory principles, practices, and procedures.
Excellent organizational, planning, and time management skills.
Good communication and interpersonal skills.
Computer proficiency with Microsoft Office Suite software, especially word processing and spreadsheet applications, as well as Agilysys Point-of-Sale system.
Skill in working courteously with the public as well as developing and maintaining good working relationships.
Skill in providing exceptional guest service and a desire to provide leadership to position the property to achieve excellence in service and quality.
Superior guest service skills.
Minimum Qualifications :
Two (2) years' experience in the food service industry and fine dining restaurant experience.
Computer proficiency with the Agilysys Point of Sale System.
Computer proficiency with Microsoft Office Suite software, especially word processing and spreadsheet applications, as well as Agilysys Point-of-Sale system.
Demonstrated track record of reliability, responsiveness, and creativity.
Demonstrated track record of providing excellent guest service.
Must have experience in inventory control.
Must either possess or obtain valid Food Handler's and Alcohol Awareness cards within three (3) months of employment.
Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
Must be able to work in a smoking environment.
Must have employment eligibility in the U.S.
Must be able to obtain, maintain, and retain a valid gaming license.
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