What are the responsibilities and job description for the HOST/CASHIER position at CASINO FANDANGO?
Job Details
Level: Entry
Job Location: Casino Fandango - CARSON CITY, NV
Position Type: Part Time
Education Level: High School
Salary Range: Undisclosed
Job Shift: Any
Job Category: Restaurant - Food Service
Description
As a Host you will be responsible for seating customers, and supporting the Governors Grill when possible.
Job Requirements:
- Provide fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
- Greet and make welcome each guest entering the restaurant.
- Build a rapport with guests while walking them to their tables.
- Accommodate our guests, asking if they prefer a table or booth.
- Ensure that guest seating is rotated between all service stations..
- Have complete knowledge of all food and beverages items on the menu.
- Communicate proper flow with the kitchen staff.
- Maintain the overall cleanliness of assigned station.
- Highlight with excitement any current wine or other promotion.
- Communicate guest needs to staff/management, i.e., celebrating anniversary and/ or birthdays.
- Communicate guest complaints and compliments to management.
- Evaluate business levels and arranges or cuts the floor appropriately.
- Assess any situation that possibly needs immediate upper management attention.
- Thank guests and invite them back upon completion of their visit.
- Answer telephone to take new reservations and maintain current reservations within procedural guidelines.
- Other duties as assigned.
Qualifications
Education and Experience:
- 18 years of age or older.
- Must have excellent customer services skills.
- Ability to work in a team and independently.
- Excellent organizational skills with the ability to multi-task.
- Ability to read, write, speak and understand the English language.
- Bi-lingual (English/Spanish) is a plus.
- High School Diploma and/or GED preferred
Additional Requirements:
- The ability to maintain composure in a fast-paced, potentially stressful environment.
- The ability to successfully interact with all levels of team members and management.
- Must present a well-groomed appearance.
- Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
- Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
Required Work Cards
- None
Machinery, Work Equipment, Programs, Software, Hardware Used
- Info Genesis System
- Paycom system
