KENO WRITERRUNNER

General Summary of Job Duties

As a Keno Runner/Writer you will write and run Keno tickets to customers on the property, pay jackpots as necessary, and support the Keno Department.

Essential Job Function and Duties

• Operate the Keno booth collecting Keno tickets and money from customers in exchange for a valid printed Keno ticket in an accurate and timely manner.
• Run tickets to certain restaurants within the casino, collecting Keno tickets and returning with valid printed Keno tickets with the proper changes and or winnings.
• Ensure quality customer service to every customer.
• Take advantage of opportunities to develop long-term relationships with customers.
• Responsible for creating accurate computer-generated Keno tickets.
• Thorough knowledge of applicable Company and departmental policies and procedures.
• Maintain an open line of communication with Management.
• Maintain a positive and professional demeanor during all interactions with guests, fellow team members, and vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance to all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

Non-Essential Job Functions and Duties

• Be courteous, kind, and patient with each other.
• Must be able to work in a small area, with 2-3 other team members.

Skills, Education, and Other Requirements

• Some experience is desired but will train.
• Must have cash handling experience.
• Must have basic math skills and the ability to group numbers.
• Must be a people person.
• The ability to maintain composure in a potentially stressful environment!
• Responsible for individual employee cash banks issued.
• Must possess excellent customer service and organization skills.
• Some computer knowledge is a plus.
• Ability to read, write, speak, and understand the English language.
• Bi-lingual (English/Spanish) is a plus.
• Must present a well-groomed appearance.
• Must be at least 21 years of age.
• Must have a basic understanding of gaming rules, regulations, and how players can cheat.
• The ability to maintain composure in a potentially stressful environment.
• The ability to successfully interact with all levels of team members and management.
• Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
• High School Diploma and/or GED preferred
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
• Excellent verbal and written communication skills.

Required Work Cards

• Registration with the Gaming Control Board

Education and Experience:

• Must be at least 21 years of age.
• High School Diploma and/or GED preferred.
• Must have a basic understanding of gaming rules, regulations and how players can cheat.
• Must have cash handling experience.
• Must have basic math skills and ability to group numbers.

Additional Requirements:

• The ability to maintain composure in a fast-paced, potentially stressful environment!
• Must possess excellent customer service and organization skills.
• Some computer knowledge is a plus.
• Ability to read, write, speak and understand the English language.
• Bi-lingual (English/Spanish) is a plus.
• Must present a well-groomed appearance.
• The ability to successfully interact with all levels of team members and management.
• Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.

Required Work Cards

• Gaming Registration

Machinery, Work Equipment, Programs, Software, Hardware Used

• XpertX Keno system
• Basic computer
• Paycom system