What are the responsibilities and job description for the Food and Beverage Shift Manager position at CASINO PAUMA?

SUMMARY:

The F&B Shift Manager will supervise and coordinate the work performed directly related to their specific venue and supervises the activities of all subordinates; for the appearance, time keeping, high levels of service standards and guest satisfaction, and the on-the-job day-to-day training of the subordinate F&B positions within the venue ensuring that the operation of the venue and Team Member performance are in accordance with Casino Pauma policies and procedures.

ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES:

Responsible for the managing of all FOH operations
Oversees the setup of dining room tables, chairs, and table tops (where applicable)
Oversees general correspondence with clients / vendors or customers
Establishes, maintains and updates files, databases, records and/or other documents
Answer employee questions and provide guidance in the performance of their duties.
Responsible for the maintaining and developing the venues P&P’s
Complete necessary paperwork for the shift.
Assist servers, bussers, cashiers and all F&B operations when necessary
Preserve excellent levels of internal and external customer service
Ensures that all costs are minimized and within the limits set by the F&B Director
Ensures smooth and efficient operations on a continual and consistent basis
Ensures the highest possible standards of guest service and Team Member relations are maintained and carried out in a fair and equitable manner
Ensures compliance with all health and safety standards/regulations.
Responsible with the scheduling of all Team Members and ensuring correct staffing levels and adjustments are made in accordance with guests and business needs
Monitors job performance of all venue associates and provides feedback to aid Team Members in developing and enhancing skills
Provides input to the F&B Director concerning operational deficiencies and areas in need of improvement
Responsible for the hiring, transfers, promotions, evaluations, corrective action and terminations
Work with other management personnel to plan marketing, advertising, and any special F&B functions
Investigate and resolve complaints concerning food and beverage quality and service
Responsible for maintaining professional F&B image, including venue cleanliness, proper uniforms, and appearance standards
Responsible for the upkeep and programming of the POS systems
All other duties as assigned by F&B Director

MINIMUM QUALIFICATIONS:

• Three (3) years manager experience in F&B, preferred in a casino or multi-outlet area.

• One (1) year of general supervisory experience or successful completion of a supervisory training program required.

• Strong leadership and managerial skills and ability to work in a multicultural environment

• Experience dealing with disgruntled guests and complaints on a day-day basis and having the skills and ability to turn dissatisfied guests into return guests

• ServSafe preferred

• Valid food handlers card and knowledge of HACCP principles required

• Working knowledge of computers, POS systems, Microsoft Outlook, Word, Excel and related printers and equipment

• F&B training experience is required

• Excellent communication skills and good command of the English language in spoken and written form

EDUCATION:

High School Diploma or GED (required), college degree preferred.

LICENSE REQUIREMENTS:

Must be able to successfully pass a pre-employment drug screen, background investigation, and maintain a Pauma Gaming Commission License.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

Constantly walking and standing
Constant hearing, seeing and talking
Constantly balancing, bending, reaching, twisting, holding, wrist motion, and stooping
Must be able to lift 40 pounds.

WORKING CONDITIONS:

Work is performed indoors in a climate-controlled environment
Close spaces while working with others
Excessive noise and smoke

Apply for this job

Receive alerts for other Food and Beverage Shift Manager job openings

Food and Beverage Shift Manager

What are the responsibilities and job description for the Food and Beverage Shift Manager position at CASINO PAUMA?

What is the career path for a Food and Beverage Shift Manager?

Job openings at CASINO PAUMA

Not the job you're looking for? Here are some other Food and Beverage Shift Manager jobs in the Pauma Valley, CA area that may be a better fit.

We don't have any other Food and Beverage Shift Manager jobs in the Pauma Valley, CA area right now.

AI Assistant is available now!