HOTEL GUEST SERVICE AGENT

BASIC DUTIES & RESPONSIBILITIES:

    Responsible for the greeting, checking in and out, and associated needs of guests are met in a courteous, friendly and professional manner.

    Responsible for polite and efficient transferring of calls as needed.

    Accurately enter information into computer lodging system.

    Effectively work with VIP Services to ensure proper handling of all VIP’s.

    Promote and project a positive image of Fitzgeralds Casino Hotel to all callers.

    Other associated duties as required.

MINIMUM REQUIREMENTS (SKILLS/EXPERIENCE/EDUCATION):

    Excellent verbal and written communication skills.

    Superior ability to effectively interact with guests and team members in a professional and courteous manner.

    Good organizational skills and ability to work under pressure.

    Computer experiences a plus.

    Ability to adhere to department schedule.

    Demonstrate the ability to be a team player.