SENIOR CASINO HOST

Essential Functions:

Responsibilities –

•    Ensure the confidentially of guests lists for telemarketing.

•    Ensure motivations, discipline and training are on going.

•    Work with hotel desk on casino-block rooms.

•    Handle guest requests and complaints as received. Inform manager when request or complaint is above their approval.

•    Interface with cage on credit issues and make strong approach to VIP guests to set credit lines.

•    Attends all tournaments and functions to interface with VIP guests and offer assistance whenever needed.

•    Keeps manager informed of all activity within the department to ensure their assigned shift runs smoothly and is performing within the department and company guidelines.

•    Work closely with VIP at all events to insure guest requests and arrangements are handled quickly and efficiently.

•    Ensure communications are maintained at the highest level.

•    Monitor customer trends of assigned guests, as assigned to host in ACSC system.

•    Increase profitability of casino revenues through established customer base, as assigned to host in ACSC system.

•    Increase casino rated play and Club Fitz membership through on-casino-floor selling of card membership.

•    Track new customer trends through new card sign-ups, as assigned to host in ACSC system.

Requirements:

•    Excellent communications and customer relations skills.

•    Organizational skills to assist with events and scheduling knowledge to assist manager at peak periods.

•    Computer knowledge including AS400, Word, and Excel. 

•    Two years Casino Host experience. 

•    Prior experience in Table Games, Slots, Marketing and Hotel areas is very helpful

•    Drivers licenses of state you live in.

•    Must be able to obtain and maintain Mississippi Gaming Badge.