What are the responsibilities and job description for the Admissions Coordinator position at Casitas Care Center?
Casitas Care Center -
POSITION SUMMARY
The purpose of your job position is to obtain the required information and admit residents in an efficient manner, with the facility's established policies and procedures, and as directed by management.
The Admissions Coordinator will treat each resident fairly, kindly, and show them dignity and respect. They will refer to each resident by their name. They will communicate clearly, empathetically, and effectively when speaking to residents, family members, visitors, all staff and governmental agencies. They will work cooperatively with all departments and multidisciplinary teams. They will demonstrate patience, initiative and willingness to assist residents that may be difficult or in discomfort. They will relate all pertinent information concerning a resident's condition to a charge nurse as required. They will be committed to always doing the right thing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Building admissions packets
Maintaining an accurate record of available beds
Interviewing residents / guardians / sponsors and obtaining required admissions information and signatures
Notifying nursing department when the resident arrives so they can be escorted to their room
Helping with resident admission orientation program
Communicating any admissions problems immediately to a nursing supervisor
Creating and updating a list of all residents and assigned room numbers
Providing excellent customer service to potential residents and family
Conducting facility tours in a professional manner
Maintaining a log of meetings with newly admitted residents to ensure 100% compliance with admission packet sign-ins
Partnering with Administrator and Marketing Director to set the monthly sales calls
Making calls to physicians, hospitals, medical groups, etc. in conjunction with the Marketing Director
Updating the Customer Relationship Management (CRM) module in Point Click Care daily
Attending stand-up meetings every day.
Overseeing inquiries from physicians, hospital discharge planners, etc and responding to all referrals within 15 minutes of receipt
For PDPM compliance, ensuring all new admissions to the facility have proper documentation discharge summary, therapy notes, nursing notes, and medication list
Assisting the MDS Coordinator or Case Manager with scheduling patient assessments
Keeping updated with Medicare / Medicaid regulations governing admission and discharge requirements
Reporting any occupational exposures to blood, body fluids, or other hazardous materials to a supervisor immediately
Protecting each residents file and data with confidentially per HIPAA standards
Abiding with all facility policies and procedures including not disclosing user ID codes and passwords
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies these are the only duties you will be required to perform as directed by management. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position
REQUIREMENTS
Education / Licensure
High school diploma or GED
Some college advertising, marketing or business courses helpful
Qualifications & Experience
1 year experience preferably in a long term care environment
Must be able to read, write, speak, and understand the English language
Must be accurate with details regarding residents medical records
Working Conditions
Works in office areas as well as throughout the facility. May encounter frequent interruptions.
May be involved with residents, personnel, visitors, government agencies / personnel, etc., under all conditions and circumstances.
May be requested to work beyond normal working hours at times.
Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.). May be necessary to assist in the evacuation of residents during emergency situations.
May be exposed to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses.
Physical Requirements
Must be able to move intermittently throughout the day
Repetitive hand motion
Must be able to lift, bend / twist, stack, carry and file up to 25 lbs. of packets, pamphlets and admissions folders
Ability to read fine print on tablet, reports or in marketing materials
- Per California state mandate, the COVID 19 vaccine is required for this position.
