What are the responsibilities and job description for the Customer Service - Accounting Technician position at Casitas Municipal Water District?
JOB
DefinitionUnder general supervision provides front office/customer service support, process payments, provides varied clerical support, operates central phone system and filing, and performs other related duties as required and assigned.
EXAMPLE OF DUTIES
Essential Functions The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Primary duties include but are not limited to the following: Greet the public and attend to routine needs and requests of customers, answers Customers' calls and complaints, screens and routes inquiries to the appropriate personnel by telephone or written memo;Maintain effective relations with District staff and customers, and works with other companies and agencies in a professional manner;Receive water utility and trailer storage payments at the front counter; Answer telephones, routes calls to correct recipient and take messages;Maintain District voice mail, incoming messages for holidays and employee extensions;Open incoming mail/post outgoing mail, including UPS, FedEx, etc.Independently prepare/process correspondence, memorandums, general office data and reports based on overall knowledge and understanding of the District's activities and policies;Create forms and assist in gathering data and information;Develop and maintain procedure manual for front office;Maintain Utility Billing customer information for water service accounts;Upon receipt of water consumption data, check high and low water use for further investigation of possible leak, stuck meters, missing reads and notifying customers of possible leak and high/low use.Prepare applications for new water service;Prepare service orders to turn on and turn off water service;Process information for the collection of past due customer accounts;Perform other related duties as required and assigned.
SUPPLEMENTAL INFORMATION
Work Environment or Environmental Elements Employee works primarily indoors but may on occasion be outdoors and exposed to cold and hot temperatures, inclement weather conditions, mechanical or electrical hazards. Employee may interact with upset staff and/or customers, vendors and public. Physical Activities The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must have adequate hearing and speaking sufficient to exchange information in person and on the telephone; uses hands and fingers in extensive use of personal computer and other office machines such as copier, printer and fix; sufficient eyesight to read computer screens and printed documents; mental capability to read and interpret data, perform highly detailed work, and work under deadlines. Positions in this classification may sit for extended periods of time but may also bend, stoop, kneel, and reach to use files and records. Will need to occasionally move about inside the office and may occasionally travel by automobile in conducting district business. Employee must possess the ability to lift, carry, push and pull materials and objects weighing up to 25 pounds. Working Conditions Typical work schedule is Monday through Friday from 8:00 a.m. to 4:30 p.m. There may be an occasional need for overtime work which must be approved in advance. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent the essential functions and minimum qualifications necessary to successfully perform the assigned function.
DefinitionUnder general supervision provides front office/customer service support, process payments, provides varied clerical support, operates central phone system and filing, and performs other related duties as required and assigned.
EXAMPLE OF DUTIES
Essential Functions The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Primary duties include but are not limited to the following: Greet the public and attend to routine needs and requests of customers, answers Customers' calls and complaints, screens and routes inquiries to the appropriate personnel by telephone or written memo;Maintain effective relations with District staff and customers, and works with other companies and agencies in a professional manner;Receive water utility and trailer storage payments at the front counter; Answer telephones, routes calls to correct recipient and take messages;Maintain District voice mail, incoming messages for holidays and employee extensions;Open incoming mail/post outgoing mail, including UPS, FedEx, etc.Independently prepare/process correspondence, memorandums, general office data and reports based on overall knowledge and understanding of the District's activities and policies;Create forms and assist in gathering data and information;Develop and maintain procedure manual for front office;Maintain Utility Billing customer information for water service accounts;Upon receipt of water consumption data, check high and low water use for further investigation of possible leak, stuck meters, missing reads and notifying customers of possible leak and high/low use.Prepare applications for new water service;Prepare service orders to turn on and turn off water service;Process information for the collection of past due customer accounts;Perform other related duties as required and assigned.
SUPPLEMENTAL INFORMATION
Work Environment or Environmental Elements Employee works primarily indoors but may on occasion be outdoors and exposed to cold and hot temperatures, inclement weather conditions, mechanical or electrical hazards. Employee may interact with upset staff and/or customers, vendors and public. Physical Activities The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must have adequate hearing and speaking sufficient to exchange information in person and on the telephone; uses hands and fingers in extensive use of personal computer and other office machines such as copier, printer and fix; sufficient eyesight to read computer screens and printed documents; mental capability to read and interpret data, perform highly detailed work, and work under deadlines. Positions in this classification may sit for extended periods of time but may also bend, stoop, kneel, and reach to use files and records. Will need to occasionally move about inside the office and may occasionally travel by automobile in conducting district business. Employee must possess the ability to lift, carry, push and pull materials and objects weighing up to 25 pounds. Working Conditions Typical work schedule is Monday through Friday from 8:00 a.m. to 4:30 p.m. There may be an occasional need for overtime work which must be approved in advance. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent the essential functions and minimum qualifications necessary to successfully perform the assigned function.