Lounge Host/Hostess - Caspians

Job Summary

The Lounge Host/Hostess role involves managing telephone calls, overseeing restaurant reservations, and

communicating with the Reservations Department regarding special requests and large parties. Additionally,

the position requires a comprehensive understanding of the menu and providing timely, positive, and

professional greetings and seating for clientele.

Duties-Responsibilities

▪ Greeting guests in a positive, friendly manner and making them feel welcome

▪ Guiding guests through all phases of their experience

▪ Answer telephone and directing calls

▪ Oversee daily reservations, pre-assigning seating where necessary

▪ Communicate with Reservations Department regarding VIPs, special orders, cake orders, special

requests, large parties, etc. – responsible for conveying all such information to management

▪ Exhibit menu knowledge of all items

▪ Greet and seat clientele in a timely, positive, welcoming, and professional manner as they arrive

▪ Control the flow of guests coming into the venue

▪ Direct guest(s) to appropriate waiting area, record their position, and keep them updated to the status

of their table

▪ Clean menu covers, replace inserts, and general tidiness of podium area where necessary

▪ Shut down the podium, forward phones to voice-loop, and stack menus at end of shift

▪ Clean all spills immediately

▪ Anticipate the guests’ needs and respond appropriately.

▪ Maintain a level of professionalism, that will make guests want to return

▪ Bid farewell to guests, using guest’s name when known, and encourage them to return

▪ Perform all opening and closing duties, based upon shift assignment

▪ Communicate effectively with management and service team members in order to fulfill and address

any issues or needs requested by guests and or other team members

▪ Work as a team, assisting all guests’ and team members’ needs and inquiries

▪ Conform to the department grooming standards, uniform or attire, and jewelry policy

▪ Follow all procedures and policies set forth by the company, division, department and all health and

safety regulations set by County health department

▪ Responsible for proper check out policies and procedures

▪ Perform side work as assigned

Work Experience & Knowledge-Education Background

▪ 6 months experience as hostess in a similar work environment

▪ Must have a working knowledge of Spirits, Wine and Food

▪ Basic computer skills and experience with POS systems and cash handling skills

License-Certificates:

▪ SNHD Food Handlers Card

▪ Current, legal and unrestricted ability to work in The United States

Talents-Abilities-Skills:

▪ Excellent interpersonal skills, can build rapport well; can relate well to all kinds of people; build

relationships; use diplomacy and tact

▪ Excellent time management skills

▪ Excellent organizational skills and attention to detail

▪ Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in

person and on the telephone

▪ Positive attitude, self-motivated, energetic and is a willing learner

▪ Must be able to print legibly for team members, management, and guests to read

▪ Ability to handle a fast-paced, busy, and somewhat stressful environment

▪ Professionally groomed in a manner consistent with department grooming standards

▪ Must be 21 years of age to handle beverages in the State of Nevada

Physical Requirements-Activities-Environmental Conditions:

The work environment and physical demands described here reflect what team members experience while

performing essential job functions. Reasonable accommodations can be provided to enable individuals with

disabilities to carry out these essential tasks.

▪ Sedentary work that primarily involves sitting/standing ☐ Never ☐ Occasionally ☒ Constantly

▪ Light work that includes moving objects up to 30 pounds ☐ Never ☒ Occasionally ☐ Constantly

▪ Medium work that includes moving objects up to 50 pounds ☒ Never ☒ Occasionally ☐ Constantly

▪ Heavy work that includes moving objects up to 100 pounds or more. ☒ Never ☐ Occasionally ☐ Constantly

▪ Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like ☒ Never ☐ Occasionally ☐ Constantly

▪ Moving in various environments including tight and confined spaces ☐ Never ☒ Occasionally ☐ Constantly

▪ Bending, stooping, kneeling, crouching ☐ Never ☐ Occasionally ☒ Constantly

▪ Remaining in a stationary position, often standing or sitting for prolonged periods ☐ Never ☐ Occasionally ☒ Constantly

▪ Moving about to accomplish tasks or moving from one work area to another ☒ Never ☐ Occasionally ☒ Constantly

▪ Adjusting or moving objects up to 15 pounds in all directions ☐ Never ☐ Occasionally ☒ Constantly

▪ Communicating with others to exchange information ☐ Never ☐ Occasionally ☒ Constantly

▪ Repeating motions that may include the wrists, hands and/or fingers ☐ Never ☐ Occasionally ☒ Constantly

▪ Operating machinery and/or power tools ☒ Never ☐ Occasionally ☐ Constantly

▪ Operating motor vehicles or heavy equipment ☒ Never ☐ Occasionally ☐ Constantly

▪ Assessing the accuracy, neatness and thoroughness of the work assigned ☐ Never ☐ Occasionally ☒ Constantly

▪ Working in low temperatures ☐ Never ☒ Occasionally ☐ Constantly

▪ Working in high temperatures ☐ Never ☒ Occasionally ☐ Constantly

▪ Outdoor elements such as precipitation and wind ☒ Never ☐ Occasionally ☐ Constantly

▪ Working in noisy environments ☐ Never ☒ Occasionally ☐ Constantly

▪ Working in hazardous conditions ☒ Never ☐ Occasionally ☐ Constantly

▪ Working in poor ventilated areas ☒ Never ☐ Occasionally ☐ Constantly

▪ Working in small and/or enclosed spaces ☐ Never ☒ Occasionally ☐ Constantly

This job description serves as a summary of the duties expected of you in your role. It is not an exhaustive list but

rather a general guide to your expected responsibilities. As a Team Member, you should understand that job

descriptions are subject to change and may be updated at any time. Attendance at all scheduled training

sessions and meetings are at times mandatory.

Having reviewed the qualifications and requirements for the position, I am confident that I can fulfill these duties

to the best of my ability.