What are the responsibilities and job description for the Senior Technical Support Engineer position at Cast AI Group Inc.?
A company is looking for a Senior Technical Support Engineer (USA - Pacific Timezone).Key ResponsibilitiesAct as the primary subject matter expert, providing comprehensive technical support to customersCollaborate with customers to troubleshoot and diagnose complex technical issues, ensuring effective communication throughout the resolution processTake ownership of customer issues, managing them from initiation to resolution while contributing to the internal knowledge base and mentoring junior team membersRequired QualificationsBased in the USA and able to work in the Pacific timezoneBachelor's or Master's degree in Computer Science, Engineering, or a related field5-8 years of hands-on experience in Kubernetes administration and troubleshootingExcellent understanding of Linux / Unix fundamentals and experience with at least one major public cloud provider (AWS, Azure, GCP)Strong technical understanding and problem-solving abilities