What are the responsibilities and job description for the HVAC Dispatcher position at Casteel Air?
Job Description
Job Description
Casteel Heating, Cooling, Plumbing, and Electrical is seeking a Dispatcher to work Tuesday - Saturday from 10 : 00AM - 7 : 00PM!
Competitive Hourly Compensation Bonus Potential
Consistent Weekly Schedule
Opportunity for Career Growth
Continued Training and Development
Work / Life Balance
Family Environment
Primary Job Function :
Maintain the Service Technicians, Plumbers, and Electricians daily schedules and dispatch them as service calls are completed. Maintain customer database with current information. Clear and concise communications with department managers, employees, and customers.
Daily Duties :
Coordinate scheduled calls
Receive emergency and non-emergency calls
Dispatch Service Technicians, one call at a time
Maintain the dispatch board / schedule
Monitor the route and status of technicians to coordinate and prioritize their schedule
Prioritizing calls according to urgency and importance
Forecast workload 2-3 days out
Provide technicians with information about orders, traffic, obstacles, and requirements
Forward list of parts needed by a technician to the parts department
Update customer files as information is received
Confirm all calls for following day
Requirements :
Proven experience as dispatcher or relevant position
Tech-savvy with knowledge of relevant methods (CAD)
Fast typing with experience in data entry
Knowledge of procedures and guideline for emergency situations
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a HVAC Dispatcher?
Sign up to receive alerts about other jobs on the HVAC Dispatcher career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the HVAC Dispatcher.
Click the checkbox next to the jobs that you are interested in.
