What are the responsibilities and job description for the Assistant Manager - Gaming and Esports Venue position at Caster Concepts?
Job Description
We are seeking an Assistant Manager to assist with overseeing the daily operations at XP 412 Gaming and Superior Wings. This role is ideal for someone who has a passion for gaming, esports, food service, and business growth, and wants to support a leadership team. You will work closely with the General Manager and the company’s founder to assist with managing staff, ensuring excellent customer experiences, driving revenue growth, and supporting partnerships.
Key Responsibilities
Gaming Center Management
- Support the General Manager in overseeing daily operations of XP 412 Gaming to ensure smooth gameplay, excellent customer service, and a welcoming environment.
- Assist with hiring, training, and managing staff, ensuring they understand customer service expectations, gaming center policies, and technical support.
- Handle customer issues, complaints, and escalations under the guidance of the General Manager.
- Assist with maintaining inventory and ordering for gaming equipment, retail items, and food supplies.
- Support the management of the point-of-sale system to ensure accurate tracking of memberships, purchases, and event registrations.
- Help develop and execute new events, tournaments, and activations to grow community engagement and revenue.
- Ensure the facility is well-maintained, assisting with repairs, replacements, and routine inspections.
Superior Wings - Ghost Kitchen Operations
- Assist in overseeing daily food operations for Superior Wings, ensuring high-quality and timely deliveries through DoorDash.
- Help manage inventory, ordering, and kitchen staff, ensuring all supplies are stocked and food safety standards are met.
- Support efficient kitchen operations, optimizing prep time, delivery schedules, and cost control.
- Monitor customer reviews and feedback on DoorDash, working with the General Manager to make necessary improvements.
- Assist in collaborating with marketing efforts to promote Superior Wings through online campaigns, local outreach, and customer incentives.
Business & Financial Responsibilities
- Assist with approving staff schedules, payroll, and time-off requests to ensure smooth operations.
- Track and analyze daily performance and report on profit and loss statements, providing insights on areas for improvement.
What We’re Looking For
The ideal candidate is a self-starter, leader, and problem-solver who thrives in both gaming and food service environments. You should be:
- Passionate about gaming, esports, and entertainment venues.
- Experienced in restaurant or food service operations, with knowledge of DoorDash or similar platforms.
- A strong communicator who can build relationships with customers, staff, and community leaders.
- A proactive thinker who identifies problems and implements solutions efficiently.
- Organized and able to manage multiple aspects of a growing business, from daily operations to long-term strategy.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Shift:
- Day Shift
- Evening Shift
Shift Availability:
- Day Shift (Required)
- Night Shift (Required)
Job Type: Full-time
Pay: $13.50 - $15.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $13 - $15