Inside Sales Representative

Job Description

Excellent Communication Skills:

Caster Concepts is seeking a motivated, talented, and focused Inside Sales/Territory Support Team Member to drive customer on-boarding, happiness, engagement, and retention. As a member of the CS Team, you will:

Key Responsibilities:

Customer Account Management:

• Work customer accounts according to their defined action plans.
• Regularly communicate with customers through emails, phone calls, etc., to build relationships and ensure continued success.
• Rebuild relationships with customers who have decreased purchases by mining existing customer lists.

Sales and Quotation Responsibilities:

• Write all quotes using the ERP pricing model.
• Collaborate on pricing strategies for upcoming quotes to close sales and develop customer relationships.

Collaboration with Outside Sales Rep:

• Support outside sales rep by:
• Gathering data about customers' needs and potential.
• Setting and documenting the upfront contract.
• Confirming appointments and the upfront contract.
• Maintain the sales rep’s schedule, ensuring timely entries into Salesforce.
• Actively maintain the opportunities list daily.
• Assist in documenting the results of customer conversations, face-to-face meetings, and opportunity status notes.
• Collect data on disqualified prospects or lost orders.

Daily Tasks:

• Make 30 outbound calls per day.
• Send 30 prospecting emails per day.
• Maintain an up-to-date task list in Salesforce.
• Complete quotes as necessary.
• Handle inbound phone calls, emails, live chats, etc.

Required Skills:

• Communicate effectively with outside sales partners, sales leadership, engineering support teams, customers, and prospects
• Ability to guide prospects through the Caster Concepts sales process to qualify and define their potential.
• A natural curiosity about prospects and customers, their businesses, challenges, and roles to understand how CCI fits into their needs.
• Ability to maintain an online visible calendar of events for the outside sales partner.
• Process quotations in a timely manner.
• Clear documentation of activities and interactions with prospects and customers for the team’s use in maximizing sales efforts and gross margins.
• Ability to effectively use the upfront contract when setting face-to-face appointments, ensuring all points are documented clearly for both the sales rep and the prospect/customer.
• Flexibility to adapt to organizational needs while maintaining a positive, friendly, and outgoing demeanor.
• Willing to accept responsibility and collaborate as part of the team.
• Excellent written and verbal communication skills with strong emotional intelligence.