Parts Manager

Job Description

We have an excellent opportunity for a Parts Manager to join our team at Castilone Chrysler Dodge Jeep RAM. If you thrive on a challenge, possess high energy, are committed to hard work and want to be paid based upon performance, you may be the individual we are seeking! We are looking for a Parts Manager who is engaged with both customer and employees, and believes that each customer deserves a great experience.

Salary: $52000.00 - $85000.00 per year

Annual Base Salary Commission

Paid Time Off (PTO)

Health Insurance

Retirement Plan

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

As the Parts Manager you will be responsible for running a profitable and efficient parts department by utilizing proper purchasing procedures, inventory control, staffing efficiencies, pricing strategies, merchandising and marketing. The Parts Manager is also responsible for managing department staff.

• Administer and maintain a balanced inventory consistent with the requirements by the manufacturer.
• Utilize available pricing parameters and strategies to generate sufficient profit while maintaining customer loyalty.
• Ensure that customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and the parts department.
• Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
• Interview, hire, and manage workflow, and oversee all department staff.
• Increase wholesale parts department business.
• Ensure customer has a positive dealership experience.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer.
• Help create goals and objectives for the department, which include an annual operating budget and a marketing plan to promote new and repeat business.
• Providing training on administrative policies and procedures for all department personnel.
• Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.
• Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.

Job Requirements:

• 3 years parts experience is a MUST, with verifiable references and a proven work history of success!
• Previous supervisory experience
• Self -starter with the ability to manage and lead
• Great team building skills
• Strong leadership- lead by example and actions
• Tech-Savvy
• Must be able to multi-task
• People orientated- both customer and employees
• Outgoing, positive, energetic personality a must
• Driver license required

Castilone Chrysler Dodge Jeep Ram is located in the center of the city at 306 W Main St Batavia NY 14020. We are one of the Areas prominent Chrysler, Dodge, Jeep, RAM and used vehicle dealers.