Account Manager

Job Description

Job Description

About Us :

At Castle Consulting , we are passionate about delivering innovative solutions that help our clients succeed. As leaders in the marketing industry, we take pride in building strong, long-lasting relationships by offering personalized services and a commitment to excellence. With a focus on growth, collaboration, and customer satisfaction, we empower our clients to achieve their goals while creating meaningful impact. Join our team and be part of an exciting, fast-paced environment where your contributions make a real difference.

Position Overview :

The Account Manager will be responsible for managing and nurturing relationships with key clients, ensuring their needs are met, and providing excellent customer service. This role will involve regular communication with clients, coordination with internal teams, and identifying opportunities to drive client success and business growth.

Key Responsibilities :

• Serve as the main point of contact for assigned clients, managing day-to-day account activities and ensuring timely delivery of services.
• Build and maintain strong, long-lasting client relationships.
• Understand client needs and objectives, and develop tailored strategies to meet those goals.
• Collaborate with cross-functional teams (sales, marketing, product, etc.) to deliver solutions and drive client success.
• Monitor client accounts, track key metrics, and provide regular performance reports and updates.
• Address any client concerns, issues, or escalations promptly, ensuring a high level of satisfaction.
• Identify opportunities for upselling or cross-selling additional products and services that align with client needs.
• Ensure smooth communication between clients and internal teams, facilitating the successful execution of projects.
• Participate in contract renewals, project planning, and new business development.

Qualifications :

Why Join Us :