What are the responsibilities and job description for the Customer Service Representative position at Castle & Cooke Aviation Services?
Castle & Cooke Aviation Services is a high quality Fixed Base Operation (FBO) located at the Van Nuys Airport. We are currently seeking an individual with excellent customer service skills to join out team on a part-time basis.
Consider applying if you have:
- Excellent verbal and written communication skills
- Enthusiasm and excellent customer service etiquette
- Strong professional demeanor in person and on the phone
- Working knowledge of standard business software including Microsoft Office
- An interest or previous work experience in the aviation or hospitality industries
- Availability to work flexible hours which may include evenings and/or weekends
Essential duties include:
- Provide excellent customer service to tenants and guests by answering questions, providing directions, and escalating issues as appropriate
- Greet tenants, customers and guests and notify appropriate parties of arrivals
- Process requests for upcoming aircraft arrivals/departures and fueling with by inputting information into systems and coordinating appropriate staff
- Assist with coordinating various services for clients and guests including rental car, taxi, and hotel bookings
- Process fuel tickets using PRG computer system
- Maintain and update tenant list
- Operate multi-line phone console and route incoming calls or messages as appropriate
- Sort and distribute mail to tenants
- Receive catering orders and courier deliveries and ensure they are directed to the appropriate location/tenant
- Maintain lobby and coffee area to ensure that items are stocked and area is clean/orderly
- Provide clerical support to operations staff which may include typing, photocopying, and sending faxes as directed
Competitive benefits package available including paid time off, medical, dental, vision and life insurances.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $21 - $25