Director of Operations

JOB DESCRIPTION

• Monitors daily status of rooms, rates, discount rates and packages. 

Maintains current list of available rooms for walk situations. 

Coordinates blocking of rooms. 

Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations 

Ensures recognition of employees is taking place across areas of responsibility. 

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. 

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. 

Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. 

Ensures staff communicates effectively with the Housekeeping team. 

Maintains productive relationship with Valet Parking provider. 

Regularly reviews department budget to meet budgeted wages and general expenses. 

Checks printed registration cards against information on arrival report and rectifies any discrepancies. 

Ensures prompt and courteous service to guests. 

Pre-registers guests according to standards. 

Completes and monitors employee schedule. 

Monitors VIP arrivals. 

Keeps track of rooms to ensure accurate status and readiness for check-in. 

Hires, coaches and disciplines direct reports. 

Interacts positively and professionally with guests to resolve issues. 

Acts as Manager on Duty as required. 

Works nights, weekends, and holidays as necessary. 

Perform various other duties as assigned to meet business objectives 
KNOWLEDGE, SKILLS AND ABILITIES:

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

JOB COMPETENCIES:

· Approachability

· Interpersonal savvy

· Customer Focus

· Problem Solving

· Intuitive Service

· Functional/Technical Skills

· Integrity/Trust

EXPERIENCE:

• Minimum of 3 year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations

EDUCATION:

• Minimum of High School education, post-high school education preferred

Job Types: Full-time, Contract

Pay: $55,000.00 - $67,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Work Location: In person

Salary : $55,000 - $67,000