What are the responsibilities and job description for the Front Desk Manager position at Castle Hotel Orlando?
JOB DESCRIPTION
- Greets guests as they arrive, focusing on personal recognition
- Reviews arrival list daily and assists in preparing and assembling welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Attends promptly to guest needs and inquiries
- Other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
JOB COMPETENCIES:
· Approachability
· Interpersonal savvy
· Customer Focus
· Problem Solving
· Intuitive Service
· Functional/Technical Skills
· Integrity/Trust
EXPERIENCE:
- Minimum of 3 year in Front Desk Operations
- In-depth knowledge of hotel Front Desk operations
EDUCATION:
- Minimum of High School education, post-high school education preferred
Job Types: Full-time, Contract
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
