Service Advisor

Do you have experience writing service? Are you exploring a new position? We're hiring Service Advisors for our team at Castle Automotive Group in Downers Grove. Come join our team!

Service Advisor Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Service Advisor Qualifications

• At least 2 years of experience as a Service Advisor
• Familiar with dealership policies and procedures
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

What We Offer

• 401(K) with company match
• Major medical (50% employee paid premium)
• Dental
• Vision
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance, Property & Casualty Insurance
• Paid Time Off 
• Employee vehicle purchase discounts
• Career advancement

Service Advisor: $61K - $83K
Compensation will be based on performance and experience; pay ranges may vary from displayed amounts 

We are committed to delivering an extraordinary customer experience every day and a supportive and engaging environment where you can thrive to make it happen! If this sounds like something of interest to you, please apply now with any relevant qualifications that would make you a valuable addition here at CAG. With competitive pay and benefits, this opportunity won't last long so don't wait until it's too late.

We are looking for qualified, quality people who are ready to start their career within our family.

To learn more about us visit: https://jointeamcastle.com/ 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.