Golf Shop Retail Assistant

Description

Castle Pines Golf Club is a nationally ranked private golf club located in Castle Rock, Colorado. Positioned among the top 50 golf clubs in the United States, we pride ourselves on providing The Best Day of Golf in America and an overall exceptional caliber of service and experience for our Members and their guests.

Position Overview:

The Golf Shop Retail Assistant supports all staff in delivering an exceptional golf experience and works closely with the Merchandiser/Buyer to achieve the Golf Shop’s merchandising goals. Key responsibilities include managing special orders from placement to follow up, maintaining high merchandise display standards throughout the Golf Shop, and participating in quarterly inventory processes. This role also provides exceptional Member service by handling phone calls, emails, tee time bookings, and other requests as needed. The ideal candidate embraces a mindset of continuous improvement and stays informed about new products and market trends. The Golf Shop Retail Assistant reports directly to the Head Golf Professional and collaborates with the General Manager, Golf Shop Merchandiser/Buyer, Golf Shop Administrative Assistant, golf operations staff, and other department heads and their teams.

Position Responsibilities:

• Assist in all areas of the golf shop operation to ensure expectations and standards are consistently met.
• Provide Members and guests with a world-class retail experience that compliments The Best Day of Golf in America.
• Collaborate with the merchandise team to develop and maintain the visual standards of Castle Pines Golf Club.
• Assist with daily inventory management by monitoring stock levels, communicating re-ordering needs, and tracking and maintaining the “core” program items.
• Support daily retail operations including tee-time assistance, answering phone calls, and maintaining the Golf Shop sales floor. 
• Efficiently operate the POS system and process transactions (including cash transactions) throughout the day.
• Assist the Golf Shop Administrative Assistant with receiving, unpacking, tagging, organizing, and storing products.  
• Participate in conducting accurate and timely physical inventory counts.
• Manage special orders by placing, receiving, and updating Members throughout the process, ensuring clear communication from order to delivery.  
• Support the merchandise team with tournament gifting, preparation, and execution, including SWAG packages, special events, and trunk shows. 
• Oversee the merchandise operation of the fitness/spa shop connected to the golf operation, including assisting with buying, inventory management, and creating tasteful displays. 
• Perform and oversee the Golf Shop opening and closing procedures. 

Benefits include:

• Eligible to participate in the Employee Bonus Program.
• May be eligible for health benefits including Medical, Dental and Vision. 
• May be eligible for 401(k) with company match. 
• Paid Sick Time.
• Meals while on duty.
• Clothing allowance. 

Castle Pines Golf Club is an equal opportunity employer, and we strive to hire a diverse workforce that shares our vision of setting the standard of excellence in golf experience. We have worked hard to cultivate a family-feel culture that is supportive and inclusive of all team members.

Requirements

• Ability to demonstrate a high level of professionalism, attention to detail, and a caring attitude.
• Exhibits a passion for retail with a strong focus on delivering exceptional customer service. 
• Experience using POS systems and Microsoft Office programs.
• Strong interest in golf fashion and retail trends, with a solid understanding of the game of golf. 
• Excellent organizational and prioritization skills, with the ability to proactively promote and market products. 
• Flexibility with scheduling, including availability to work weekends and holidays. 

Applications will be accepted until March 31, 2025, or until the position is filled.