What are the responsibilities and job description for the Guest Services Manager – Kanaloa at Kona position at Castle Resorts & Hotels?
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Castle Resorts & Hotels is not only in the business of providing dream vacations, but we also provide dream jobs. Whether you aspire to be a concierge on Maui or a banquet steward in Auckland, New Zealand, Castle offers you the chance to work for a hotel and resort condominium industry leader, in an environment that encourages growth. The kind of job where you're constantly evolving, adapting, and taking on new challenges.
- Competitive Benefits Package We offer a competitive salary, paid vacation, health insurance, 401k, employee room discounts, and more!
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Guest Services Manager – Kanaloa at Kona
We are hiring a Guest Services Manager to oversee front office and reservations, ensuring efficiency and high service standards, reporting to the General Manager.
Oversee efficient, cost-effective front office, housekeeping, and reservations departments, ensuring high service standards. Manage tasks, schedules, resources, and inventory, greet VIP guests, and report to the General Manager. Assist with budgeting and maintain quality standards.
Details:
- Location: Kailua-Kona, Hawaii
- Education/Experience Required: High school diploma (or related field) and 3 years of hotel management experience required.
- Salary range: $55,000-$60,000/year
Essential Functions and Responsibilities:
- Ensuring guest services, front office, and reservations standards are met.
- Assigning tasks and setting schedules; authorizing leaves of absences.
- Training new front office employees on hotel policies and procedures, as needed.
- Supervise staff, monitor performance, and ensure proper documentation of discipline.
- Reporting items in guest rooms or buildings in need of repair or maintenance.
- Check daily to see that all employees are properly groomed, uniformed and wearing name tags.
- Collaborate with employees to identify and solve problems, including holding staff meetings as needed.
- Controls daily availability (short term) of inventories, opening and closing availability as necessary.
- Ensure all hiring and termination policies are followed including the proper paperwork filed and sent to accounting.
- Responsible for the petty cash and change bank for the front desk and assuring monies are accounted for at all times.
- Submit petty cash for reimbursement, code it to the correct ledger, and reconcile city ledger accounts and daily cash deposits.
- Submit payroll bi-monthly for all staff including any incentive pay.
- Late arrivals contact.
Qualifications:
- Proficient in Microsoft Word and Microsoft Excel programs.
- Strong verbal and written communication skills, including strong organizational skills.
- Reliable; able to multi-task and learn on the job.
- Basic knowledge of accounting, all aspects of operations, with a strategic thinking and creative approach to problem-solving.
- Must possess good common sense, reasoning, and judgment ability.
- Knowledge of all aspects of operations, with a strategic thinking and creative approach to problem-solving.
Experience
- At least three (3) years of hotel / condo experience.
How to Apply:
If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to [email protected].
Salary : $55,000 - $60,000
