Host

OVERVIEW:

The Host/ess of a restaurant makes the first impression to the guest and sets the standard for the rest of their experience. As the Host/ess, you will exercise good public and customer relations skills at all times, take initiative to greet guests in a friendly and warm manner and, if it gets a little busy, you will provide accurate wait time estimates. You will seat guests, spiel featured menu items and take initial drink orders when necessary. You will also answer phones and schedule reservations with large parties or direct guests to the online reservation system. Maintaining an organized front-of-house environment is important, so you will keep things tidy and in order throughout your shift.



ESSENTIAL FUNCTIONS:

Greet guests and determine the number in their party.

Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.

Guide guests through the dining rooms and provide any needed assistance.

Move and arrange tables, chairs, and settings and organize seating for groups with special needs.

Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.

Check menus to ensure they are current, clean, plentiful, and wrinkle-free.

Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

Monitor dining rooms for seating availability, service, safety, and well-being of guests.

Develop and maintain positive working relationships.

Comply with quality assurance standards.

Follow company and department policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; wear nametag; maintain confidentiality of proprietary information; protect company assets.

Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Have access to reliable transportation and follow attendance policy



ADDITIONAL POSITION DUTIES:

Respond to any reasonable task assigned by Food and Beverage leadership.

Assist in other areas as needed.

Notify Loss Prevention/Security of any reports of theft.

All other duties as assigned.



OTHER:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.

Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities.


The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.