What are the responsibilities and job description for the Housekeeping Coordinator position at Castle Rock Asset Hospitality Management LLC?
OVERVIEW:
As the Housekeeping Coordinator, you will have the opportunity to support the Housekeeping Department from behind-the-scenes. You will act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry and assist Housekeeping leadership in managing daily activities. You will also engage in other support duties such as preparing and distributing assignment sheets/workboards to Housekeeping staff; documenting and resolving issues with discrepant rooms with the Front Desk; and managing the room lists. Your previous housekeeping experience will help you ensure that all company policies and procedures are being followed.
ESSENTIAL FUNCTIONS:
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare and distribute assignment sheets/workboards to Housekeeping staff.
Record, monitor, and update list of ‘Do Not Disturb' rooms.
Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
Complete required paperwork.
Develop and maintain positive working relationships.
Comply with quality assurance standards.
Follow company and department policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; wear nametag; maintain confidentiality of proprietary information; protect company assets.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Have access to reliable transportation and follow attendance policy
ADDITIONAL POSITION DUTIES:
Respond to any reasonable task assigned by Housekeeping Leadership.
Assist in other areas as needed.
Notify Loss Prevention/Security of any reports of theft.
All other duties as assigned.
OTHER:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.
Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities. Employees who violate company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
