Sales Coordinator

OVERVIEW:

As the Sales Coordinator, you will support the Sales Team in achieving customer satisfaction by performing administrative duties relating to guests, hotel communications and sales. You will respond to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns. You will also perform all non-selling functions to allow Sales Managers maximum time for securing additional business for hotel. You will be process incoming leads, ensure all deadlines are met, perform assigned duties, maintain sales data files and act as liaison between hotels and clients.

THE POSSIBILITIES:

Have you ever had a job where you left better than you started? That’s life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it’s our way of doing business. And career development doesn’t stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.

Now, we also know you are more than just the sum of what you do at work. That’s why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.

Some reasons people really like working here: 

• Parking: Full-Time associates – FREE
• Associate Meals – FREE
• Our Associates get Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
• Discounts on Rental Cars, other popular hotels, and hotel alternatives
• Discounts on tickets to concerts, Theme Parks, and other attractions
• Discounts on Car and Computer Purchases
• But you don’t need to go anywhere to have a great time. We host Associate Recognition events, celebrations, and parties year-round.

ESSENTIAL FUNCTIONS:

• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). 
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). 
• Promote awareness of brand image internally and externally. 
• Gather materials and assemble information packages (e.g., brochures, promotional materials). 
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. 
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. 
• Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). 
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Develop and maintain positive working relationships. 
• Comply with quality assurance standards. 
• Follow company and department policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; wear nametag; maintain confidentiality of proprietary information; protect company assets. 

DEI and ESG:

• We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.

FSLA:  Non-Exempt  

REPORTS TO: Director of Sales