What are the responsibilities and job description for the Hospice Executive Director/Administrator position at Castle Senior Living?
Castle is looking for an experience, strong, and dynamic Hospice Executive Director. If you like the idea of leading a team and creating a difference for those we serve this position would be a good fit for you.
Position Overview
Responsible for leading and directing the overall operations of the hospice division in accordance with patient's needs, government regulations, and our policies and procedures. Maintaining excellent service quality, high census, and meeting the financial goals within the established budgetary guidelines are what this individual must strive for.
Position Overview
Responsible for leading and directing the overall operations of the hospice division in accordance with patient's needs, government regulations, and our policies and procedures. Maintaining excellent service quality, high census, and meeting the financial goals within the established budgetary guidelines are what this individual must strive for.
Essential Responsibilities
- Demonstrate a passion for working with seniors
- Demonstrate effective communication skills
- Maintain attention to detail in care and services
- Maintain a positive, open-door atmosphere with residents, family, friends, and team members
- Manage staff meetings, trainings and new hire orientations
- Speak, write, read, and comprehend English proficiently
- Implement and improve all service processes
- Demonstrate good judgment, problem-solving, and decision-making skills
- Manage conflicts and resolve complex problems
- Drive continuous improvement, customer satisfaction and performance metrics
Compliance
- Maintain quality work conditions
- Ensure all aspects of regulatory compliance are met for the program, including workers’ compensation, and OSHA
- Demonstrate a working knowledge of DHS and CMS regulations
- Demonstrate a working knowledge of risk management and quality care indicators and effective management of these areas
- Follow all HIPAA regulations
- Maintain files on any inspections, certifications, license renewals, and surveys
Sales and Marketing
- Create and promote an effective sales culture in the community
- Oversee all aspects of the on-site marketing program, including phone inquiries, tours, and follow-up calls
- Follow up to ensure consistent marketing in the community; manage community outreach programs and assist in strategic marketing with referral sources to execute operational and clinical approach
- Act as a resource on issues concerning aging and seniors to a variety of audiences
- Manage admission, discharge, and transfer processes
- Meet with patient or responsible party to ensure that proper expectations have been communicated and patient needs can be met
Financial Management
- Maintain fiscal and budget responsibilities in all daily operations
- Ensure budgetary compliance and profitability
- Generate monthly billing and timely account receivables
- Maintain timely census data and reports
- Train department managers in understanding their budgetary responsibilities
- Participate in the annual budget process
- Manage Rhythm of the Business
- Communicate the corporate strategy to key constituents in the community
- Participate in corporate office meetings and trainings
- Engage families to ensure that expectations are being met or exceeded
- Conduct individual meetings (IDT) and monitor and document concerns
- Organize and lead a weekly leadership staff meeting
- Oversee and participate in on-call program
- Submit/generate all required reports on a timely basis
- Demonstrate proficiency in MS Outlook, Word, Excel, and PowerPoint
- Represent company standards of professionalism and appearance at all times
Employee Management
- Adhere to company HR policies, procedures, and all applicable regulations
- Manage hiring, training and development, assessment and supervision of all employees
- Ensure a schedule is maintained for appropriate staffing in all departments on all shifts
- Educate staff through trainings
- Complete staff performance evaluations
Benefits include:
- Medical/Dental/Vision, AFLAC options & 401k/Employer Match
- Flexible Vacation Time - Generous PTO Bank & Sick Time
- Employee discounts and Bonus programs
Qualifications
- Work well independently and in a team environment
- Working knowledge of dementia and senior care a plus
- 4-year college degree preferred
- Meet the minimum requirements of DHS and/or CMS for Executive Directors
We are an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, national origin, sex, pregnancy, marital status, status with regard to public assistance, disability, sexual orientation, age, arrest or conviction record or handicap, genetic or military status. We are committed to promoting a workplace of diversity and inclusion.
