General Manager - Water Heater/Plumbing

We are looking for a dynamic and results-driven General Manager to lead our newest service line, Santa Clarita Plumbing and Water Heaters for Castleworks Home Services. This role is a unique opportunity to build and scale a high-performing plumbing division while driving revenue growth, optimizing operations, and fostering a strong team culture. The ideal candidate will be a strategic leader with a passion for customer satisfaction, operational excellence, and team development in a fast-paced, competitive market

Duties & Responsibilities

• Overseeing day-to-day operations.
• Creating and implementing business strategies for growth.
• Assuming full operational responsibility for profit and loss activities.
• Starting up and developing new Plumbing Services, including workforce hiring, operational setup, and customer acquisition strategies.
• Managing front-line managers who, in turn, supervise a field workforce of sales and service teams offering Water Heater and Plumbing products and services to both residential and commercial customers.
• Preparing business forecasts, budgets, and other reports.
• Conducting financial analysis to identify trends, address potential problem areas, and take immediate corrective actions based on findings.
• Maintaining a working knowledge of competitors, developing strategies and innovations to sustain market leadership, and sharing best practices with other members of management.
• Consistently administering company policies and procedures.
• Collaborating with the Director on long- and short-term plans for growth, including expanding into new service offerings.
• Providing timely, accurate, and complete reports on the operating condition of the business unit(s) to the Director.
• Working autonomously while ensuring business expectations are consistently met and exceeded.
• Fostering a success-oriented, accountable culture within the business unit(s).
• Acting as a strategic partner on the leadership team.
• Providing oversight and accountability to ensure Managers stay on track and within budget.
• Ability to travel throughout the various business unit locations in Los Angeles, Orange County, San Diego and Santa Clarita

• Minimum of 8 to 10 years, of verifiable full-time management experience in the services industry. Strongly Preferred in the Plumbing Industry
• Must have a comprehensive understanding of the P&L.
• Must embrace being constantly challenged to grow and improve operationally and professionally.
• Passion for and prior successful history of building high-performing teams.
• Strong Leadership skills with ability to build consensus and gain buy-in
• Working knowledge of residential Water Heaters and Plumbing strongly preferred
• Position requires traveling, therefore a Valid California Driver's License, pursuant to company policy.