What are the responsibilities and job description for the Plumbing Operations Manager position at CastleWorks Water Heaters?
Exciting Leadership Opportunity - Operations Manager - Santa Clarita Valley Plumbing and Water Heaters
We are looking for a dynamic and results-driven Operations Manager to lead our newest service line, Santa Clarita Plumbing and Water Heaters for Castleworks Home Services. This role is a unique opportunity to build and scale a high-performing plumbing division while driving revenue growth, optimizing operations, and fostering a strong team culture. The ideal candidate will be a strategic leader with a passion for customer satisfaction, operational excellence, and team development in a fast-paced, competitive market
Duties & Responsibilities
- Overseeing day-to-day operations.
- Creating and implementing business strategies for growth.
- Assuming full operational responsibility for profit and loss activities.
- Starting up and developing new Plumbing Services, including workforce hiring, operational setup, and customer acquisition strategies.
- Managing front-line managers who, in turn, supervise a field workforce of sales and service teams offering Water Heater and Plumbing products and services to both residential and commercial customers.
- Preparing business forecasts, budgets, and other reports.
- Conducting financial analysis to identify trends, address potential problem areas, and take immediate corrective actions based on findings.
- Maintaining a working knowledge of competitors, developing strategies and innovations to sustain market leadership, and sharing best practices with other members of management.
- Consistently administering company policies and procedures.
- Collaborating with the Director on long- and short-term plans for growth, including expanding into new service offerings.
- Providing timely, accurate, and complete reports on the operating condition of the business unit(s) to the Director.
- Working autonomously while ensuring business expectations are consistently met and exceeded.
- Fostering a success-oriented, accountable culture.
- Acting as a strategic partner on the leadership team.
- Providing oversight and accountability to ensure supervisors stay on track and within budget.
- Ability to travel throughout the various business unit locations in Los Angeles, Orange County, San Diego and Santa Clarita
Requirements
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
