What are the responsibilities and job description for the TECHNICAL SUPPORT position at Castolin Eutectic?
Job Description
Job Description
Who we are :
We are Pioneering Industrial Sustainability. Castolin Eutectic is a global provider of surface protection applications and solutions. Since 1906, we have brought innovative products and solutions to our customers, challenging ourselves to extend useful life, reduce maintenance costs, and increase industrial productivity while upholding our deep-rooted belief in sustainability.
We employ a diverse team worldwide in over 25 countries who represent our core values of customer orientation, integrity, respect, team spirit, and trust. Our employees are part of a global family who work together to provide the best solutions for our customers.
Opportunity!
We have a current opportunity for Technical Support - Welding at our Menomonee Falls facility.
Position Overview
The Technical Support - Welding will provide technical support and maintain a portfolio of welding products that meet the needs and requirements of customers.
What You'll Do :
- Answer technical product line related questions from customers and sales team via phone or email
- Help customers and sales team determine the best process and products for specific applications
- Research and test competitive products to create a benchmark against our products.
- Investigate and help quality department to identify the root cause of product / application complaints
- Assess the welding product needs of customers and market
- Identify new welding products to offer
- Assist the marketing department with the creation of product literature
- Provide customers with welding procedures as requested
- Assist with training of sales team
Company Description
Castolin Eutectic is a global wear management solution provider that helps redefine the life cycle with wear management service centers worldwide. For over 100 years, Castolin Eutectic has been considered at the forefront of supplying value-added surface protection products and solutions to the marketplace. Our wear management specialists aim to provide technically advanced solutions to the ever-evolving global industry regardless of the wear mechanism.
Together with our strategic partners in every industry, we contribute tomorrow's solutions to pioneer industrial sustainability. We are your business partner for sustainable change!
Company Description
Castolin Eutectic is a global wear management solution provider that helps redefine the life cycle with wear management service centers worldwide. For over 100 years, Castolin Eutectic has been considered at the forefront of supplying value-added surface protection products and solutions to the marketplace. Our wear management specialists aim to provide technically advanced solutions to the ever-evolving global industry regardless of the wear mechanism. Together with our strategic partners in every industry, we contribute tomorrow's solutions to pioneer industrial sustainability. We are your business partner for sustainable change!
