Client Service Representative - Veterinary Hospital

Cat Care Clinic, a Best of Madison Veterinary Hospital, is adding another animal and people-loving, professional individual to our team as we grow. Our current need is for an experienced, efficient, Client Services Representative. Come join us in a beautiful veterinary hospital as we continue to provide the top service possible for our clients and patients. We encourage continuing education and growth within our organization. This position involves working mostly at our main Odana Road hospital location. Pay and responsibilities will depend on experience.

POSITION OVERVIEW

The Client Services Representative is the first contact with Cat Care Clinic and should be friendly, professional, courteous and able to handle many tasks at once with numerous interruptions while appearing unruffled. Potential for advancement as we continue to grow and serve our wonderful clients and cats.

RESPONSIBILITIES

• Answers telephones and place calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
• Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
• Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
• Upholds protocols and standards set out by Cat Care Clinic
• Receives and transmits telephone and email messages accurately and promptly.
• Greets clients, enters or update client and pet information into practice computer system, escorts to examining room.
• Proper medical records maintenance including documenting conversations with clients, scanning in documents as necessary, and entering on-line pharmacy requests.
• Is familiar with health certificates, immunization certificates, laboratory reports, and euthanasia certificates, software system
• Prepares client invoices and obtain payments after services performed.
• Performs over-the-counter selling of specialty merchandise, exercising a technical knowledge of products sold.
• Performs light cleaning of lobby, front desk, and merchandise sales areas.
• Maintains the appearance of the business office, professional, pressed scrubs with clinic name and employee name.
• Displays a positive, team player attitude daily
• Financial accountability for daily balancing of cash drawer, collection of payments.
• May assist in training staff
• Attends clinic sponsored events such as client education events, community outreach, and any other events requested by management
• Performs other duties as assigned such as accuracy of client and pet contact and billing information, front desk organization, teamwork, problem-solving, participation in staff meetings and special projects and assignments as needed

POSITION REQUIREMENTS
EDUCATION REQUIREMENTS

• High school diploma or equivalent
• Completing 2 hours of continuing education courses per quarter

EXPERIENCE REQUIREMENTS

• Significant experience with basic office functions in a busy office environment.
• Previous receptionist and veterinary practice experience are preferred but not required.

PERSONAL REQUIREMENTS
The Client Services Representative must be able to:

• Feel and express a genuine liking for animals and for working in an animal care environment.
• Deal intelligibly, pleasantly and efficiently with clients on the telephone and in person, often doing several things at one time.
• Display tact and diplomacy with staff members and clients.
• Show professionalism to other employees to provide a level of maturity.
• Understand and carry out oral and written directions.
• Work almost constantly in the presence of other staff members and clients.
• Be flexible in attitude and work habits.
• Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
• Enthusiasm for assisting with event planning and collaboration with local animal charities to make a difference in our community
• Perform basic computer skills, type 45 words per minute and to use a 10 key calculator.
• Physical Effort: Work requires lifting, squatting, twisting and carrying records and equipment weighting up to 30 lbs; requires sitting or standing for extended periods of time.

Job Type: Full-time, 1-2 Saturdays per month required

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Weekends as needed

Work Location: In person

Salary : $16 - $18