Customer Service Representative

Customer Service Representative - Cat Care Clinic!

Come join an amazing team!

Bellevue, Washington

• Hourly pay rate is $18.00- $23.00 per hour depending on experience and credentials.

While we are willing to train the right individual, please include a cover letter outlining your interest working in this industry if you are new to the vet world! I want to know about your passions and what novitiates you to want to work for Cat Care Clinic.

Cat Care Clinic is a feline-exclusive clinic and when you walk through our doors, you will find a friendly, hard-working team of assistants and doctors, and a tranquil clinic without the chaos and noise that you might feel is indicative of working in a vet clinic. Cat Care Clinic provides exams, laboratory testing, radiology, surgery, and boarding. The medical office is open Monday through Saturday, and cat boarding is available every day of the year. We have a long-standing history with many of our clients, and we pride ourselves on the relationships we have built with our clients and the amazing expertise of our amazing doctors. Our team is looking for a personable and knowledgeable individual who is ready to step into one of our most important roles at our clinic.

Do you have a keen interest in supporting an amazing community of fabulous felines? Then you have come to the right spot! Cat Care Clinic is looking for an exceptional individual who is looking for a full-time position. We are a small clinic with one doctor working per day, in need of a customer service extraordinaire to support them. This is a very hands-on position where your efforts and skills will be directly supporting your doctor and vet assistant.

As the first face our clients see, and often times the first voice they hear on the phones responsibilities include but are not limited to:

• Providing outstanding customer service and time management skills.
• Proving excellent written and verbal communication skills are necessary of this position, as our CSR's are responsible for the majority of all communications in and out of the clinic.
• Ensure that the environment you oversee is providing a comfortable space for clients and their cats, with appropriate ambience and well stocked with supplies clients may need.
• As a small clinic, we sometimes need an extra set of hands, so comfortable restraining or feeding a distracting Churu to a cat should a Vet Assistants or Doctors needs.
• Appointment scheduling to ensure that the team is able to fully support each patient.
• Answering questions to callers asking about services, getting new clients set up over the phone or directing them to our website to establish care.
• Is respectful of all team members
• Communicate clearly with clients, doctors, and all staff members
• Collaborating with the practice manager to develop and execute educational programs for team members, focusing on enhancing skills, client communication, and patient care.
• Accurate cash handling and reconciliation skills to ensure our books balance each night.
• Helping clean kennels, playing with the cats in boarding and sending photos to owners.
• Comfortable a administering medications is preferred, but willing to train the right individual.
• Maintaining a calmness when moments can feel stressful and chaotic. Our clients are some of the nicest in the world, but that doesn't mean unexpected issues can't arise, and being understanding and empathetic of stressful moments goes a long way to support the team, clients and patients.

Downtown Bellevue is a fun place to work. We have dedicated staff parking, three Starbucks in walking distance, great restaurants, beautiful parks, and shopping nearby. Our team gets together once a quarter for a fun group activity from escape rooms to visits to the zoo. We also like to incorporate games into our learning opportunities, so expect to bring your fun and competitive side to the office. Our team works 10-hour shifts Monday through Friday (7:45 am to 6:15 pm) and our Saturday team works from 8-2:30, getting in an action-packed day before heading home early. If you are looking for a tranquil, yet fun place to work, with incredible doctors that love to work alongside our team, then I hope to hear from you.

Learn more about us at catcareclinicbellevue.com or: AmeriVet: Veterinary Partner Supporting Your Business

Benefits We Offer:

Your well-being matters to us. AmeriVet appreciates the level of dedication it takes to provide care and quality to the communities you serve, and as a reflection, we offer comprehensive benefits and additional services for you in a full-time capacity.

• Competitive pay
• Pet care discounts for your pets
• Career development and advancement opportunities
• Over 200 locations all over the US to choose between with AmeriVet partnering practices
• A great place to work with motivated and well-trained staff
• AmeriVet partnering practices are growing and expanding, adding more perks and inclusion for hospitals and professionals in the industry!
• Benefits are available with 30 hours per week.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.