Veterinary Receptionist

Position Overview: The Receptionist’s main responsibility is to be the first point of contact for our clients. Key responsibilities include greeting clients in our lobby and answering phone, email, and text inquiries.

• Is responsible for answering phones, email, and text communications from clients and other veterinary clinics
• Is responsible for scheduling appointments for medical care, grooming, and boarding
• Is responsible for initial review of medical records for completeness
• Is responsible for maintaining accurate and complete patient medical records
• Is responsible for communicating with clinic staff and managing the flow of clients and appointments through the day
• Is responsible for accepting payments, both cash and credit, in person and remote
• Is responsible for end of day reporting including reconciling cash receipts and credit card transactions
• Is responsible for maintaining the appearance of the front desk and lobby of the clinic including cleaning duties. Cleaning duties are required daily and include but are not limited to: sweeping, mopping, cleaning the restroom, et cetera.
• Other responsibilities may be required as determined by management.

Position Requirements:

• High school diploma or GED equivalent required
• Employee must be able to lift up to 25lbs regularly, bend over and reach above their head repeatedly, and navigate up and down stairs
• Computer skills required: ability to learn and effectively use the practice software “Neo” as well as time management/HR software “Gusto” and client communication software “Weave”; ability to save and attach medical records to practice software
• Must be able to perform multiple tasks simultaneously (multitask)
• Must be able to interact professionally, pleasantly and efficiently with clients on the telephone and in person
• Work effectively and efficiently in the presence of other staff members and clients
• Work independently to complete daily tasks as assigned without direct supervision
• Strong communication skills, both verbal and written
• Attention to detail and ability to follow instructions accurately

Experience Required:

• Experience in the veterinary or a medical field is preferred but not required
• Some knowledge of veterinary medicine is preferred but not required
• Previous experience in customer service or a related field is preferred
• Preference will be given to candidates willing to cross-train in caring for our boarding cat guests

Other Requirements:

• Employee must express a genuine liking for cats and the people who care for them
• Employee will need a willingness to learn and take constructive feedback
• Employee must have a positive attitude and be willing to work with a team to achieve the goals set forth by the Cat Clinic of Asheville

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Please submit your resume highlighting relevant experience. We look forward to reviewing your application!

Job Type: Part-time

Pay: $16.50 - $19.00 per hour

Benefits:

• 401(k)
• Employee discount
• Life insurance
• Uniform allowance

Schedule:

• Day shift
• Evening shift
• No weekends

Application Question(s):

• Why are you interested in working at the Cat Clinic of Asheville?

Education:

• High school or equivalent (Required)

Ability to Commute:

• Asheville, NC 28806 (Required)

Work Location: In person

Salary : $17 - $19