Customer Service

Description

The Customer Service/Inside Sales Representative is responsible for engaging with customers on behalf of the company. This position will answer phone calls and/or emails from customers. Enter Sales Orders, work with production, and the shipping departments to meet customer expectations while creating a positive customer experience.  
 
Essential Job Functions: 
•    Process all customer orders and requirements in a timely manner 
•    Ability to multi-task, prioritize, manage time efficiently and adapt to an ever-changing work day 
•    Manage a high volume of emails and effectively monitor and respond in a timely manner 
•    Input orders accurate, valid and complete information 
•    Build sustainable relationships with customers through trust and interactive communication 
•    Identify and assess customer needs by analyzing past data and achieving a high level of customer satisfaction 
•    Make sales suggestions to existing customer 
•    Resolve complaints and documents appropriately within the established time frames 
•    Track customer trends and suggest blanket orders where appropriate to give customers price breaks / volume incentives 
•    Operate standard office equipment on a regular basis, including but not limited to; fax machine, copy machine, scanning, computer, phone. 
•    Must be able to report to work as scheduled and on time
•     Professional attitude and appearance
•     Other duties as assigned. 

Physical Demands and Working Environment: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
•    Perform job duties in an office environment by operating basic office equipment, copier, desktop computer, phone, and printer. 
•    While performing the duties of this job, the employee is regularly required to stand, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear, repetitive. 
•    The employee frequently is required to stand, walk, and stoop. 
•    Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust. 
 
Disclaimer  
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Qualifications

Skills and/or Competencies: 
•    Excellent written and verbal communication skills 
•    Self-motivated, with high energy and an engaging level of enthusiasm. 
•    Ability to work individually and as part of a team 
•    Strong attention to detail 

Education/Experience: 
•    High school or equivalent preferred 
•    3 years Customer service/Inside sales experience in a manufacturing company 
•    Proficient in Microsoft Office required           
•    Experience with Sage/PeachTree and Act! Is a plus.