Food and Beverage Supervisor

Job Summary:

The F&B Supervisor is a key member of the management team and is directly responsible for the oversight of all front of house food & beverage operations at the property. This includes training and supervising of all related F&B staff. The F&B Supervisor will apply all experience and knowledge to assuring that the wants and needs of members and guests are consistently met and/or exceeded.

Essential Duties and Responsibilities:

• Daily management of the Food and Beverage Department
  • Assist DOFB with ongoing training
  • Enforcing proper uniforms and hygiene for the staff
  • Uphold all Food and Beverage policies
  • Ensuring all employees are conducting themselves in a professional manner
• Observe performance of staff and encourage improvement where necessary
• Update and maintain reservations and ensure floor charts are done on a daily bases
• Assist with executing, promoting and generating enthusiasm and interest for club events
• Develop and implement creative strategies to increase revenues
• Coordinate, set up and execute special events and functions
• Responsible for overall guest satisfaction
  • Fielding all member issue as they arise and informing DOFB of all issues
  • Assisting the service staff throughout the shift or event as needed
  • Quality assurance
• Develop strategies for improving our members dining experience
• Provide exceptional customer service and lead staff to do the same
• Assist with serving tables and bartending during peak times
• Ensuring cleanliness of restaurant and outside patio area
• Maintain an exceptional rapport with members
• Ensure cleanliness of common areas and making sure they clubhouse is presented well

Additional Responsibilities:

• Act as the designated Opening/Closing MOD
• Pick up wine & liquor orders weekly
• Organizing and enforcing all daily side work sheets
• Maintaining the ‘staged’ look of our Clubhouse
• Communicating with the Director of Food and Beverage
  • Low inventory or service needs
  • Reservations & pace of dining
  • Dietary restrictions and needs for our members and guests
• Completing additional tasks given by the Director of Food and Beverage

Qualifications, Experience and Skill Requirements:

• Must have 3-5 years of related experience in F&B industry
• Knowledge of pertinent health regulations and liquor laws
• Must have food and beverage/ a la carte and banquet experience
  • Strong business aptitude
  • Strong service orientation
  • Excellent written and verbal communication skills
  • Highly organized, efficient and detail-oriented
  • Must be friendly, outgoing and possess exceptional interpersonal skills

Supervisory Duties:

All front of house team members including but not limited to: Servers, bartenders, banquet servers, wait assistants, beverage cart drivers, host/hostesses, pool servers, snack bar attendants, etc.

Working Conditions:

• Physical activity including long periods (6-8 hours) of standing, walking, bending, and, scooping.
• The employee will be required regularly to reach with arms and hands
• The employee occasionally will be required to lift up to 30lbs.
• Use of sight, reading, wrist movement to serve meals and beverages, operate food service equipment and clean food service areas
• Specific vision abilities include close, distance, color, and peripheral vision, and depth perception.
• Noise level is typically moderate to loud
• Work extended hours during golf and holiday season
• Work weekends and holidays