What are the responsibilities and job description for the Customer Service Representative position at Catale Electric Company LLC.?
About Us:
We are a fast-growing electrical contracting company dedicated to delivering exceptional service to our clients. We value teamwork, a positive attitude, and a culture of continuous improvement. If you’re ready to grow your career in a supportive environment with room for advancement, we’d love to hear from you!
Position Overview:
As a Customer Service Representative, you will be our client's first point of contact, helping to coordinate service calls, sales appointments, and dispatch technicians. This role requires strong communication skills, a willingness to learn, and the ability to work efficiently in a fast-paced environment. We seek a candidate who fits our culture and wants to grow with us.
Key Responsibilities:
- Communicate effectively with customers, technicians, and project managers.
- Dispatch service calls and coordinate project schedules.
- Track progress and provide updates to customers and internal teams.
- Assist with basic administrative and project coordination tasks.
- Learn and understand company systems, processes, and terminology.
- Foster positive relationships with customers to ensure satisfaction.
Qualifications:
- Strong communication and organizational skills.
- Ability to multitask and prioritize effectively.
- A willingness to learn and adapt to new systems and processes.
- Team-oriented with a focus on maintaining a positive culture.
- Proficient in Microsoft Office Suite; experience with CRM or dispatch software is a plus.
Why Join Us?
- Competitive pay with opportunities for advancement.
- Supportive team culture with on-the-job training.
- Eligibility for hybrid work schedule after 12 months.
- Opportunity to grow with a company that values your contributions.
- 6 Paid Holidays
- 3 Personal / Sick Days
- 1 Week of vacation after 90 days
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Chelsea, OK 74016 (Required)
Ability to Relocate:
- Chelsea, OK 74016: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $22