What are the responsibilities and job description for the Reservation Sales Agent position at Catalina Express?
We begin recruiting seasonal staff in February of each year to start training for the busy spring and summer months. With Labor Day officially ending summer, we gradually begin reducing our staff to compensate for the change in business demands during the fall and winter months. If an employee is not retained during our off-peak season, but maintained a positive employment record with Catalina Express he/she may be invited to come back the following season.
To apply, please email your completed application and resume to hrmail@catalinaexpress.com. You may also mail in your application and resume to Human Resources at 385 E. Swinford St., Second Floor, San Pedro, CA 90731 or drop off your application at any one of our ticket windows.
Duties:
As an agent in our inbound Contact Center, you will promote our passenger services and Catalina Island. The primary responsibilities of the position are sales and customer service. Please note that all calls are inbound and we operate in what is considered a “soft-sell” sales environment.
Qualifications:
Qualified candidates possess a minimum of 6 months Call Center, sales or customer service experience, basic computer knowledge, typing skills of 35 words per minute, and excellent customer service skills. Must be able to work a combination of early mornings, afternoons, evenings and weekends. Holidays will be required.