What are the responsibilities and job description for the Customer Engagement Representative position at Catalis Regulatory & Compliance, LLC?
Description
Who we Are:
Catalis is North America’s leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens.
Summary: Positioned in a call center environment, provide inbound service to multiple prepaid and investment customers and process transactions as needed. This is an in-office position at our Jacksonville office, Monday through Friday from 11:00 a.m. to 8:00 p.m.
What you Will Do:
- Answer incoming phone and email inquiries from customers.
- Process account maintenance and financial transactions.
- Assist potential customers with enrollment inquiries.
- Understand and explain complex rules and regulations of each plan to customer(s).
- Research and respond to financial inquiries for customers, managers, and client Success Team members.
- Periodically have input into process improvements and/or new projects to improve overall quality and processing efficiency.
- Provide the highest level of service to customers and clients to meet or exceed defined service level agreements (SLA).
Requirements
What you Will Need to Succeed:
- A high school diploma or the equivalent is required
- Minimum of 2 years’ customer service experience
- Excellent oral and written communication skills
- Attention to detail
- Analytical skills
- Customer service orientation
- Proficiency with excel and word
- A professional attitude is required
EEO Statement
We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law