What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at CATALIS?
Who We Are
Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.
The Opportunity
We are hiring a Customer Service Representative in Jacksonville, FL who will ultimately be responsible for taking inbound calls from patients for the Medical Marijuana Card Program (MMCP). In this role, you will be the first point of contact for customers and clients and process work as it relates to incoming calls and other assigned duties.
This is an onsite position located in our Jacksonville, FL office - 9 : 30am - 6 : 00pm Monday through Friday.
What you Will Do :
- Be the first point of contact in a fast paced, high-volume environment of incoming calls.
- Required at times to initiate outbound calls to process work.
- Interact directly with the patients, caregivers, physicians or law enforcement official parties in a professional manner.
- Other duties as assigned.
Requirements
What you Will Need to Succeed :
What we Offer
EEO Statement :
We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered on the basis of qualifications, merit and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
