What are the responsibilities and job description for the Customer Service Rep - Work From Home position at CATALOG?
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. We seek an energetic professional interested in helping our clients through a remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Responsibilities
- Help customers with questions about insurance and specifics of their policies
- Inform clients about our products and make sure they are aware of their choices
- Advise customers on how to successfully leverage the product/service based on their unique needs.
- Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Excellent time-management and prioritization skills
- Learn about the products inside and out to be able to answer any questions from customers.
- Adaptability and flexibility in order to deal with different customers and needs in a short period of time
- High school diploma
