Customer Service Specialist

Do you consider yourself the BEST OF THE BEST in the Customer Service field? If so, we have a great team for you to join! Enjoy working for a growing family owned business that puts integrity, passion and pride into all of our work. Pellitteri Waste Systems, Inc., has been a locally owned and operated company for over 70 years. We are searching for an experienced, positive and enthusiastic full time Customer Care Specialist to join our team! Check out our CS Recruitment Video at https://youtu.be/cBnlmguF9-Y.

Pellitteri Waste Systems, Inc. provides commercial and residential waste recovery systems, as well as at the customer site confidential document destruction. Our mission is to continue the family business and the Pellitteri's tradition of service by promptly responding to customer needs, offering individualized solutions, communicating effectively and following through. These solutions will be environmentally and fiscally responsible. 

Benefits:

• Medical, dental and vision insurance
• Paid time off
• 401 with 4% company match

Responsibilities:

• Field customer calls relating to roll-off, front-load, residential, rotator, data destruction, and other services offered
• Take escalated phone calls and/or emails when necessary
• Have the necessary writing skills to answer municipalities and other customers via email
• Provide accurate service and pricing information to customer inquiries and sales
• Provide a high level of customer support for information requests, troubleshooting service issues and coordinate efforts with the CS department, dispatch and sales
• Participate in the planning and improvement of the departments processes

Requirements:

• 3-5 years of customer service experience preferred
• Ability to think critically and problem-solve with creative solutions
• Experience using various computer programs e.g. word processing, spreadsheets, calendars, etc.
• Proven experience with high level writing skills and experience with working with municipalities is preferred
• Outstanding interpersonal skills; demonstrated ability to work effectively with customers and staff
• Ability to prioritize, multitask, be detail-oriented and efficient
• Excellent written and verbal communication skills

Plan to attend and meet face-to-face with hiring managers.

Candidates will be considered for this position whether or not you attend the job fair.

Pre-Register online at:
https://catalystcareergroup.com/event/madison-diversity-job-fair-mar2025/

Madison Diversity Job Fair
Tuesday, March 25, 2025
10:00AM - 12:30PM
Sheraton Madison Hotel
706 John Nolen Drive
Madison, WI 53713

All of the companies at our job fairs have open positions they are seeking to fill.

Tips for Success:

• Pre-register—Receive notifications of any updates or changes to the event, and receive information about upcoming events in your area.

• Dress professionally—First impressions go a long way.

• Bring multiple copies of your resume.

• Arrive anytime between 10 AM and 12:30 PM—Plan to spend 45 minutes to 1 hour at the event.

• Bring a friend—All job seekers are welcome.

• Prepare a brief but effective “brag” to let the people you meet get to know you.

• Keep an open mind—Meet with as many of the companies as you can; you may be pleasantly surprised at what you find.

Remember, the best way to be considered for a position is to meet the hiring managers in person. Plan to attend this event!
(Candidates will be considered for this position whether or not you attend the job fair.)

Pre-Register online at:
https://catalystcareergroup.com/event/madison-diversity-job-fair-mar2025/