Fulfillment Manager

This role will focus on delivering a superior fulfillment strategy and process that elevates our commitment to safety, efficiency, quality, accuracy, on time and builds a foundation of reliability that customers can value and trust.

The role will have end-to-end control over the order fulfillment process, from order receiving and processing all the way through delivery. You will also be responsible for managing the fulfillment and store staff while collaborating with external partners to ultimately see orders fulfilled as quickly, accurately, and cost-effectively as possible.

This role will be responsible for order processing, fulfillment (including picking and packing), warehouse operations, inventory and order tracking, quality control, and shipping preparation. The role is highly collaborative in nature, working closely with customer service representatives, warehouse staff, carriers, manufacturers, suppliers, logistics associates, and other team members to ensure that service level agreements (SLAs) and customer expectations are met.

REQUIREMENTS:

·       At least 5 years of progressive warehouse operations experience including managing a team of at least 15.

High School Diploma or G.E.D.

·       Prior Manufacturing background.

·       Experience with Laser or other metal fabrication techniques.

·       Process and quality discipline.

·       Familiar with workforce and labor planning.

·       Strong background in analyzing data and presenting information in a compelling manner.

·       Ability to exercise independent judgment and decision-making based on standard policy and procedures.

·       Strong customer, quality and results orientation.

·       Strong knowledge and clear understanding of Company products and processing equipment.

·       Knowledge of and proficiency in Microsoft Office Suite computer software.

·       Knowledge of warehouse equipment such as, but not limited to, a forklift and other processing equipment.

·       Knowledge of International Organization of Standardization (ISO) procedures.

·       Knowledge of American Society of Mechanical Engineers (ASME) B30.2 standards for crane operation.

·       Knowledge of the principles and practices of sound personnel management and supervision.

SKILLS/ABILITIES:

·       Practically applying proficient math skills, proper spelling, grammar, and punctuation.

·       Strong detail orientation and understanding of safe work processes and procedures.

·       Proficiency using Microsoft Office Suite computer software and IMS business systems.

·       Excellent organizational and time management skills.

·       Strong customer, quality and results orientation.

·       Strong knowledge of warehouse and distribution operations required.

·       Knowledge of production processes, quality control, costs, and other techniques for maximizing the effective warehousing and distribution of goods.

·       Properly operates basic measuring tools, including calipers, a micrometer, and tape measures, converting metric.

·       Proficiency analyzing complex data and developing innovative solutions.

Organizing workload for maximum effectiveness.

·       Taking ownership of, and focusing on critical initiatives.

Communicating effectively, both orally and in writing.

·       Ability to effectively train employees.

·       Ability to establish and maintain effective working relationships with supervisors, fellow employees, vendors, and the public.

·       Works independently and as part of a team in a fast-paced environment with little direction.

·       Being an effective team member and leading complex projects.

Recognizing and embracing change as the external environment and organization evolves.

Preparing and maintaining records and reports, both manually and electronically.

LICENCES/CERTIFICATIONS:

·       Must possess a valid California Class “C” driver’s license or equivalent, maintained throughout course of employment.

·       OSHA Compliant Forklift certification, maintained through course of employment. Will train if necessary.

·       OSHA Compliant Scissor Lift certification, maintained through course of employment. Will train if necessary.