What are the responsibilities and job description for the IT Technician position at Catalyst Kids?
The IT Technician supports the region in installing and maintaining PCs, hardware and software in the Regional Office and different centers in the areas, under the direction and guidance of the IT Director.
Key Responsibilities :
- Install, support, and maintain PC hardware including : desktops, laptops, monitors, printers, and audiovisual equipment.
- Install, support and maintain PC applications in a Windows 10 / 11 Hybrid AzureAD / Entra environment. Software includes Office 365, Adobe Applications, TeamViewer.
- Install, support, and maintain iOS devices (iPhone 8 / 13 / 14 / 15, iPad 6 Gen and up). Management of iOS devices through JAMF MDM solution.
- Troubleshooting of small-scale network environments, resolving issues with routers, switches, modems, MFP copiers, etc.
- Maintain proper documentation, as required by the leadership of Corporate IT, to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation.
- Provide IT support to users within the office and at off-site locations remotely and in person.
- Interact with users and staff at the technical level, as required.
- Carry out special tasks at Management's direction.
- Support of helpdesk for appropriate level requests.
- Assist in planning IT budget needs.
- Perform other duties as assigned.
Required Qualifications :
Preferred Qualifications :
Key Competencies :
Working Conditions :
Shift Type : Full Time
Schedule : Monday - Friday, 8 : 30am - 5pm
Compensation : $21.41 - $32.11 hourly
What We Offer :
We are proud to be an EEO / AA employer M / F / D / V. We maintain a drug-free workplace.
Salary : $21 - $32
