Medical Assistant II

Medical Assistants (MA) work under the supervision of a nurse supervisor and provider. Records all appropriate medical information from patient encounters into the Electronic Medical Records to ensure medical documentation supports both quality care and appropriate billing. The individual displays responsible behaviors, communicates effectively to others, and functions as a member of the healthcare team. Perform department specific duties as assigned. Will be required to maintain tier level appropriate to position.

Medical Assistant I

• Performs selected duties, limited intake evaluation, vital signs.
• Participate in competency needs and assessments annually.
• Customer service training using AIDET.
• Assists providers with duties as assigned.
• Stock and clean exam rooms, maintain supplies and equipment.
• Prepare patient for appropriate treatment and exam.
• Enhance professional growth and development through meetings and education.
• Knowledge of each provider’s protocols.
• Maintain working knowledge of computer systems.
• Ensure accuracy and completion of patient electronic orders, per department protocol.
• Wear identification while on duty.
• Prioritize work efficiently.
• Maintain/review patient records, charts, and other pertinent information.
• Display ability to learn and retain information regarding patient care.
• Pull material and set up room for patient procedures.
• Be able to plan and complete delegated tasks.
• Confident in checking schedules and organizing patient flow.
• Comply with HIPAA and OSHA requirements.

Medical Assistant II

In addition to meeting all of the expectations above:

• Manage desktop and flags appropriately.
• Know the internal requirements for prior authorization
• Provides information on procedures to patients at providers request and answers patients’ questions regarding care instructions to comply with scope of practice.
• Perform Point of Care Testing (POCT).
• Communicate normal test results
• Understanding of Value Based Revenue (VBR)
• Assist patients as needed with various tasks including but not limited to collecting of specimens.
• Communicates test results to patients under the direction of the provider.
• Practice sterile technique when appropriate for in-office procedures.
• Serve as a patient advocate to enable informed consent at the request of the provider and answer questions regarding care instructions.

Required

• High school diploma or GED certificate

Preferred

• Medical Assistant experience
• Certification - CMA, CCMA

1. Responsible – works well independently as well as on a team, in a safe and appropriate manner. Demonstrates both problem-solving and problem-prevention skills in a timely manner.

2. Sensitive - displays sensitivity to the needs of patients, providers, and co-workers. Demonstrates good communications skills and empathy.

3. Timely - recognizes time as a patients’ most valuable resource and responds promptly to patients' and co-workers' needs. Shows initiative and dependability.

4. Accurate - works carefully and precisely, with attention to detail.

5. Coordinated - organizes and delivers service in the proper order. Displays good organization skills and utilizes resources wisely.

6. Thorough - meets all the requirements of his/her position. Is able to evaluate and follow up on his/her services.