Catalyst San Diego - Team Lead/Key Holder

TITLE: Team Lead Keyholder

DIRECT REPORT: General Manager

HOURLY/SALARY: $22-$23/hr

JOB STATUS: Full-Time | Open Availability

Position Description

As a part of our retail team, a Team Lead is responsible for creating the customer experience that accurately reflects and promotes our core values while building and maintaining strong relationships and driving sales through outstanding services. The ideal candidate will help lead the retail teams to deliver exceptional service by meeting individual needs, exceeding expectations and demonstrating exceptional knowledge of products. The Team Lead will assist store leaders by supervising all employees, overseeing sales, merchandising, customer service, and all operational functions.

Responsibilities

• Oversee and coordinate the daily activities in the store and daily activities of the associates while ensuring all are engaged in promoting our values and selling products that meet or exceed the customers’ expectations.
• Lead by example to meet and/or exceed personal sales and KPI goals while supporting the Associates to do the same
• Encourage sales growth by generating excitement among the store team around new products and services.
• Ensure that all Associates stay up to date with product knowledge, promotions, and in-store events.
• Ensure that all customer issues or concerns have been attended to with a resolution that has a positive impact on the customer experience and financial outcome of the store.
• Create a positive experience for each customer while fostering a culture of trust and empowerment that drives each employee’s engagement.
• Assist store leaders by providing ongoing feedforward to the store associates to help improve financial performance, customer experience, and employee experience.
• Lead store operations including visual merchandising standards, backroom standards, inventory accuracy, shrinkage, current displays, and promotional signage.
• Ensure employees understand operational excellence standards, hold the team accountable to maintain consistency in foundational excellence of the store.
• Maintain back of house inventory (Including PI’s process)
• Responsible for securing the facility according to stores established closing procedures.
• Responsible for end of night cash handling and reporting.
• Manages Inventory as required - Assists with the receiving, storage, and audit of all Inventory both in the POS and in METRC. Works with peers to resolve all inventory discrepancies. Ensures proper inspection of all incoming products for quality and compliance.
• Experienced and accurate in both receiving and intake procedures (METRC POS) and has the ability to train any and all incoming Mgmt.
• Print and review manifest and packages prior to delivery to ensure bin labels are completed etc
• Oversees and performs monthly inventory counts based on company requirements.
• Leads by example and maintains vault organization. Trains and holds all incoming leads/managers accountable for upkeeping standards on a daily basis.

Qualifications and Requirements

• Action oriented; taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates; building partnerships and working collaboratively with others to meet shared objectives.
• Communicated effectively; developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Decision quality: making good decisions and timely decisions that keep the organization moving forward.
• Demonstrates self-awareness using a combination of feedforward and reflection to gain productive insight into personal strengths and weaknesses.
• Drives results by consistently achieving individual and store results, even under tough circumstances.
• Ensures accountability by holding self and others accountable to meet commitments.
• Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Manages complexity by making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Strong customer focus; prioritizes building strong customer relationships and delivering customer- centric solutions.
• Optimizes work processes by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Prior leadership experience with customer service in retail, hospitality or cannabis industry is a plus.
• Able to workdays, nights, holidays, and weekends
• Follows store/company code of conduct.
• Minimum 21 years of age

Desired Skills and Qualifications:

• A professional, well-groomed appearance and demeanor
• Exceptional relationship building abilities.
• Exceptional member service mindset
• Energetic and highly determined.
• Ability to build strong, meaningful, long-term relationships.
• Effective oral and written skills
• Dedicated team player

DISCRIMINATION CLAIM: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Catalyst are based on merit, qualifications and abilities. Catalyst complies with all EEOC guidelines. Catalyst complies with California law and protects individuals from illegal discrimination by employers based on the following: race, color, ancestry, national origin, religion, creed, age (over 40), disability, mental and physical, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status.

Job Type: Full-time

Pay: $23.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift
• Morning shift

Experience:

• Customer service: 2 years (Required)
• Team Lead/Key Holder: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)
• Day Shift (Required)

Ability to Commute:

• San Diego, CA 92111 (Required)

Work Location: In person

Salary : $22 - $23