What are the responsibilities and job description for the Customer Account Manager Entry Level position at Catalyst?
If you are a motivated, customer-focused professional looking to join a growing company where your skills and contributions truly make a difference, we’d love to hear from you!
At Catalyst, we believe in a ‘people-first’ approach to business strategies, which has led to an expanding client list and growing customer base. As we embark on an exciting new chapter in our growth story, we are looking for talented individuals who can help us, our clients, and our customers grow, evolve, and win!
Job Summary:
We are seeking a dynamic and results-driven Customer Account Manager to join our expanding team. In this role, you will be responsible for managing client accounts, fostering customer relationships, and driving business growth. You will serve as the primary point of contact, ensuring customer satisfaction while identifying opportunities to enhance their experience.
Key Responsibilities:
- Build and maintain strong relationships with customers to ensure satisfaction and long-term retention.
- Act as the primary point of contact for client inquiries, concerns, and service needs.
- Identify customer needs and recommend appropriate products or services.
- Manage account portfolios, track client interactions, and maintain accurate records.
- Collaborate with sales, support, and other departments to ensure a seamless customer experience.
- Analyze account data and identify opportunities for business growth.
- Resolve customer concerns professionally and effectively.
- Meet or exceed performance and retention goals.
Qualifications:
- 1-3 years of previous experience in account management or customer service preferred.
- Strong communication, negotiation, and interpersonal skills.
- Ability to problem-solve and think strategically.
- Detail-oriented with excellent organizational and time-management skills.
- Proficiency in CRM softwares is a plus but training is provided.
- Ability to work independently and collaboratively within a team.
- A customer-first mindset with a passion for delivering exceptional service.
Why Join Catalyst?
- Competitive compensation with bonus and incentive opportunities.
- Exciting career growth and professional development opportunities.
- A supportive, dynamic, and people-focused team environment.
- Comprehensive training and mentorship to set you up for success.
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Performance bonus
Ability to Commute:
- Scottsdale, AZ 85260 (Required)
Ability to Relocate:
- Scottsdale, AZ 85260: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $75,000
