What are the responsibilities and job description for the Entry Level Customer Service Representative position at Catalyst?
Amplify Insights is looking to fill an Entry Level Customer Service Representative role. This Full Time position is for someone that has great customer service and communication skills.
Daily Responsibilities:
- Providing outstanding customer service to ensure repeat business
- Following company policies and procedures
- Using multiple computer applications to access information
- Resolving customer complaints or referring complaints to the manager for resolution
- Processing new business and renewals
- Reviewing accounts and making changes as needed
- Uses proper telephone, chat, email and social etiquette.
- Properly greets and communicates with customers.
- Ability to work closely with Account Managers
Job Requirements:
- Minimum 1-3 years of customer service experience in industries such as hospitality, retail or restaurant is preferred
- Excellent with follow-up and deadlines
- Ability, willingness, and comfort to engage with customers
- Strong verbal communication
- Exceptional attention to detail and ability to multi-task
- Professional appearance and demeanor
- English/Spanish bilingual is a plus
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Flexible schedule
- Health insurance
- On-the-job training
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Experience:
- customer service: 1 year (Preferred)
Ability to Commute:
- Sacramento, CA 95811 (Required)
Work Location: In person
Salary : $55,000 - $65,000
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