Field Service Technician Manager

Are you a technically skilled and customer-focused professional with a passion for troubleshooting, maintenance, and field service operations? Join our team as a Field Service Technician Manager where you’ll play a critical role in leading technical aspects of field operations, supporting customers, and ensuring equipment performs at its best. Utilize your engineering skills to troubleshoot, optimize, and support complex systems, ensuring technical excellence and driving the success of the service department.

You’ll guide all technical aspects of our service group, performing preventative maintenance, testing, commissioning, repairs, and start-up services in the field. You’ll lead root cause analysis efforts, develop effective service procedures, and provide expert technical support to customers both on-site and remotely. If you’re looking for a dynamic role with the opportunity to make an impact, this position is for you.

Location: Bloomer, WI

Join Our Team & Enjoy

• A $5 co-pay for ALL employees and their dependents participating in our Medical Insurance at a near-site wellness clinic!
• Competitive Insurance Benefits, including major medical plan w/HSA
• 401K, Enroll @ 6 Months, 5% Current Match Immediate Vesting
• Sparkling Work Environment & Modern Equipment too!
• Annual Performance Appraisal w/Wage Reviews
• Employee Appreciation Events & Gifts & much more!

What You’ll Do:

• Lead troubleshooting and root cause analysis for field operations.
• Develop and direct procedures for field service management, warranty tracking, root cause analysis, and configuration management.
• Provide scheduling guidance to optimize resource allocation and timelines.
• Build and maintain ongoing equipment maintenance contracts.
• Deliver installation and maintenance services for equipment rental fleets, OEM customers, and project sites, fostering strong relationships with external contractors.
• Create accurate cost estimates for service projects and maintenance contracts.
• Oversee shop checkout and testing of equipment and materials prior to shipment.
• Offer technical support to customers verbally and in writing.
• Attend project review meetings and provide technical insights to the project team.
• Collaborate with electrical engineers, mechanical engineers, and project/product managers to ensure seamless operations.
• Be available for on-call troubleshooting and customer support services.
• Travel up to 25% of the time to customer sites.

What We’re Looking For:

• Education & Experience: Equivalent technical experience, with at least 5 years in a similar role.
• Technical Skills: Strong expertise in field troubleshooting, root cause analysis, and equipment maintenance. Experience developing procedures and managing service projects is a plus.
• Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts to customers and colleagues.
• Organizational Abilities: Experience with scheduling, project cost estimation, and contract management.
• Flexibility: Willingness to travel up to 25% and provide on-call support as needed.

Preferred Qualifications:

• Experience in rental fleet equipment, OEM systems, and maintenance contracts.
• Familiarity with industry standards, codes, and safety practices.

Why Join Us?

• Be part of a collaborative team that values technical excellence and innovation.
• Work in a dynamic environment where your expertise will directly impact operational success and customer satisfaction.
• Enjoy opportunities for professional development and growth within the organization.

Apply Today!
If you’re ready to take on this exciting challenge, we’d love to hear from you. Visit our website at www.catalyticcombustion.com to download an application or apply on-line.

Equal Opportunity Employer- This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.