Reservations & Call Center Specialist

Essential Duties/Responsibilities

• Taking and inputting reservations into a computer program, processing payments and sending confirmations.
• Work as a Catamount Cashier and selling private lessons and for Mountain Cat reservations over the phone, via email, or in person with support and direction from the Snowsports Director and the Call Center Manager.
• Respond to emails directed to reservations.
• Upselling products and services.
• Understand and be able to explain daily prices and promotions.
• Understand current coupons and verify authenticity as needed.
• Maintain a friendly, team spirit with a focus on accuracy and customer service.

Additional Responsibilities

• Answer general phone calls, transfer calls to the appropriate destination and retrieve voicemail as needed.
• Ensure that your supervisors are aware of guest comments and concerns.
• Report to work early or on time and pass on important information to the next RCCS if your shift ends prior to closing.
• Be familiar with safety procedures. Assist in the event of an emergency and/or security event as directed by management.
• Comply with all policies and procedures.
• Complete other tasks as assigned by manager.
• Drug-free workplace, may be subject to drug screening and/or background check.

Job Requirements (Knowledge, Skills, & Abilities)

• Excellent organizational and math skills.
• A friendly but professional work ethic.
• Experience with computers.
• Neat and professional appearance.
• Ability to learn sales/reservation software.
• Ability to organize time.
• Work independently, as well as part of a team.
• Work quickly, actively and effectively under stress.
• Maintain excellent oral communication skills.
• Work harmoniously/diplomatically with a variety of people.
• Communicate clearly using 2 way radios.
• Experience preferred with: MS Excel, Google Sheets/Docs.
• Credit card processing.
• Customer service skills.
• Cash handling skills.

Minimum Qualifications & Experience

• High school diploma or G.E.D. required
• Must be able to work flexible hours/days/nights of the week including weekends and holidays.
• Age Requirement: Applicants must be at least 18 years of age.

Physical Demands & Working Conditions

RCCS's will be stationed in the Customer Service Center, Business Office or other locations. The working areas can be breezy considering the close proximity to windows and entrances. A typical day includes constant talking, typing, reaching, handling, hearing and looking at a computer screen while working with guests. While performing the duties of this job, the employee is regularly required to:

• Sit for an extended period of time, standing occasionally.
• Raise or lower up to 15 lbs of weight from time to time (i.e. supplies, materials).
• Exert force by pushing & pulling items (i.e. filing cabinet drawers).
• Walk outside over uneven, icy and snow-covered terrain at times.

Salary : $14