Video Teleconferencing Administrator (VTC)

*SECRET CLEARANCE REQUIRED*

Location: Columbus, OH

Type of environment: Office

Noise level: Medium

Work schedule: Schedule is day shift (8am-4pm) Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.

RESPONSIBILITIES

• Update and maintain current AV/VTC deployments using Government supplied and/or other approved hardware, subsequent upgrades/patches/versions/releases, and AV/VTC unique applications.
• Provide Standard and Advanced AV/VTC Support for hardware/software configuration, troubleshooting, and problem resolution enterprise-wide.
• Provide technical support for AV/VTC update software installation and configuration issues and provide resolution. Trouble tickets shall be input, updated, and maintained using the current ServiceNow platform or any subsequent help desk applications.
• Provide enterprise support for AV/VTC equipment, including CODECs, AV/VTC network connections and controllers, wired/wireless interfaces, audio controllers, data interfaces, Cable TV, CCTV, and other commonly used peripherals within the Government computing environment.
• Contact appropriate vendor repair personnel for warranty and/or proprietary repairs, as required. Explain and demonstrate the malfunction to the appropriate equipment/hardware vendor responding to the warranty call. Verify that the repairs made by the servicing vendor are proper and fix the problem.
• Provide subject matter expertise to onsite support technicians in the setup and deployment of AV/VTC systems as required.
• Provide knowledge transfer in the deployment and administration of the AV/VTC system.
• Provide Advanced AV/VTC Support for all site personnel.
• Research potential impacts for upgrades and implementation of AV/VTC products currently in use, including patches, upgrades, service packs, and applications. Provide recommendations to limit customer downtime.
• Provide AV/VTC Subject Matter Expertise (SME) to IT Management.
• Respond to CERT Advisories, Bulletins, and Tasking, ensuring all AV/VTC equipment and transmissions are secure from vulnerabilities.
• Develop/generate reports to be used for tracking and managing CERTS.
• Prepare and brief on specific projects/findings as required.
• Provide Advanced AV/VTC Support for the AV/VTC infrastructure.
• Provide support in the implementation and sustainment of AV/VTC.
• Create or update network diagrams from an AV/VTC point of view.
• Create user job aides to facilitate setup and operation of AV/VTC sessions without administrator intervention.
• Create step-by-step equipment configuration guides to ensure standard equipment configurations.
• After hours/on-call support may be required. Coverage shall be coordinated and historically has not required more than 12 incidents per year.
• Overtime hours may be required to support an increase in security-related remediations, unforeseen hardware/software issues, workstation replacements, disposal of end-of-life equipment, and support of overseas locations.

REQUIRED QUALIFICATIONS

• Three (3) years of progressive Information Technology (IT) experience, including at least two projects in technical areas related to AV/VTC support. At least one project must have occurred within the past three (3) years.
• Security / Certification Requirements: Secret clearance required.

One of the following DoD Approved 8570 Baseline Certifications:

• Category IAT Level II
• Security CE
• CySA
• GICSP
• GSEC
• CND
• SSCP
• CCNA Security
• CASP CE
• CCNP Security
• CISA
• CISSP (or Associate)
• GCED
• GCIH

Computing Environment Certification:

• 100-890 CLTECH - Cisco Certified Technician Supporting Cisco Collaboration Devices
• CCNA - Cisco Certified Network Associate

PHYSICAL DEMANDS

• Regular use of hands to handle, feel, touch; reach with hands and arms; talk and hear.
• Regular standing, walking, sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling.
• Regular lifting up to 10 pounds; frequent lifting up to 25 pounds; occasional lifting up to 50 pounds.
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required. Duties, responsibilities, and activities may change at any time with or without notice.